Surface 4 Pro screen bulging at lower left edge and separated from the frame

The tech advised replacements won't happen if the model you have is not in their refurbished inventory. They are not upgrading to the next flavor available or latest & greatest cause it's way out of warranty, which I get. They will replace the same model/device if they have it.

I saw a post on here after filing my support ticket that says their's SP device was not replaced b/c M$oft didn't have their model in stock, an SP4.

With that in mind, I anticipate the same response. I have an SP4 and I got mine in 2016 and I'm guilty of what the person shared too; leaving my system always on/plugged in.

The support process was easy and online. They'll ask for video of the bulge with serial number on screen. Then you upload, they review, and if they agree, they escalate amd you get update alerts.

I got 6 great, continously on, years out of my SP4. Not mad at all if they can't replace it. I would buy another but had the job buy me the SP8. Good luck to you.

I don't agree...like cars, once out of warranty, unless warranted by a class action lawsuit, they don't suppose to have a "forever" life. I rotate PCs every 3-5 years which is reasonable life. After that, manufacturing capabilities for that device has long been retooled for a newer version so they operate off refurbished and trade in inventory, then that's it.

I'd agree if it was still under warranty...

See below on this same thread. Expecting answer soon.

I hear what you're saying, but I would expect a better product from Microsoft. I have an Apple tablet, and it's older than my SP4 and I do not see poor manufacturing of their product. I don't understand why someone would need to swap for a new PC every 3-5 years unless you are gaming. What student or office worker needs to swap out PCs that often. Major corporations may lease their laptops, which is different, but small to mid-cap companies don't really need to swap out their laptops unless their IT infrastructure demands it. Cell phones are another example, why get a new phone if the one you currently have works? If you are a gadget nerd (nothing wrong with being a nerd) then ok that's different. Same with tablets and PCs, no need to swap unless software solutions require it. Eh, either way, they have a nice product, but it's cheaply made so they can reel you in to buy the next version just like printers.

Yea. Just feel as consumer we are being bullied by large company like Microsoft. THere are many people that went through it. That is so sad. Hope they are all ok.