Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-11-04T16:18:43+00:00

    @RicoGood - did you get yours replaced free of charge? When did this happen? Explain more about how this worked for you.

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  2. Anonymous
    2021-11-04T23:51:53+00:00

    @brad

    I just used the support.microsoft.com link to contact support about the bulging screen. The agent came on and asked for information, then had me video the bulging with the serial number included. I uploaded the video, and the rest is done. They are sending out a replacement for my SP4. It's been 5 years of life...

    Did they replace it free of charge or did you have to pay for it? I have 2 computers that are now bulging.

    I don’t believe it.

    If it were true ms would be refunding all of us who paid for a replacement.

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  4. Anonymous
    2021-11-05T00:02:16+00:00

    I talked to microsoft today as Im having the same problem. They are no longer doing any support on surface pro 4s as there are "no more pro 4s in the Microsoft service center anymore." so they arent willing to do anything for it at this point

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  5. Anonymous
    2021-11-05T15:36:08+00:00

    Even when they are they will still not support. Here is the bottom line - you know it is an issue and there was not recall on this and still sell in the market - so tells us type of company they are right?

    That is the way I see it. FOr me as long I can don't endorse them I will try my best. Just too much to go through and the lack of ownership on Microsoft. MOve on

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