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I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.
What is causing this and what is a possible solution?
Thanks,
Deepak
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft again self-explains its incompetence of manufacturing hardware and maintaining a sound reputation of its responsibility. But Apple changed the game, so Adios MS, I already ordered a 16GB RAM version of MBA, which I should do 4 years ago. NEVER EVER touch MS hardware again.
What phone number do I call to get my Surface Book fixed or replaced?
I had my Surface Book exchanged out no charge by Microsoft and I am happy with their response.
Was your Surface Pro still under warranty? My Surface Pro 4 is out of warranty. The specialist at Microsoft was very polite, but the best he could offer me is a replacement for $450 plus taxes.
That was back in 2018. Now it's $450 for a refurbished or a $200 credit towards a new one. It really should be the other way around. My HP desktop lasted 11 years with no issues. Why can't a Surface last longer?
Microsoft only offered me a refurbished like (Gen 1) replacement for a cost of $599. Plus I would have to send my unit back before they send me the replacement. They would not provide any discount towards a new unit. They told me that free replacements were only offered for units up to 3 years old. Mine is 3.5 years.
I went back to Lenovo. New unit should arrive this week. Microsoft lost my business on all future computers, both personal and for the IT consulting business I own.
got 5 surfaces pro 4 at work for our commercials, all 5 units got the same problem , one at 3yo at the rest at 4yo, microsoft have a very poorly hardware design, first they put wifi near usb without isolation, meaning that any usb 3.0 will cutoff wifi at 2,5ghz, so we were forced to update our routers to 5Ghz, then microsoft oficial bases didnt work at all at beginning, lots of problems, solved 2 years ago with countless firmwares updates.
and then to finish microsoft rep, all our tablets have the display problem. since then we banned any microsoft hardware from our office, and we changed for XPS laptops.
