Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-03-05T18:50:46+00:00

    exactly the same for me! worked fine until this year and just noticed it and a quick bing search lead me here. all auto-bot online chats all lead you around in circles and the microsoft store is shut through COVID19

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  2. Anonymous
    2021-03-07T03:13:51+00:00

    I have the same problem with the battery bulging with my surface 4 after I had it for four years.

    It's a shame since I really like my surface and it's performance.

    I would've of bought another one but I think Microsoft should of replaced the battery.

    I've just purchase a Macbook Air with the new M1 chip.

    We'll see how it goes.

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  3. Anonymous
    2021-03-07T03:16:26+00:00

    Yes I just purchase a Macbook Air to replace the surface 4 with the bulging battery

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  4. Anonymous
    2021-03-22T17:02:14+00:00

    Prabhuz, 1) what country are you based in? I might try contacting Microsoft again (they initially asked that I pay for the replacement, which has a 90-day warranty).  2) What do you think of the Surface Pro 7? Does it have the same issues? 3) Is it best to wait for the Surface Pro 8?

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  5. Anonymous
    2021-03-22T17:37:24+00:00

    Hi....I'm from US .... I have the surface pro 6 now....no problems yet...

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