Surface 4 Pro screen bulging at lower left edge and separated from the frame

I am having the exact same issue as hundreds of people here! I was just told it's happening to me past the recall allowance, they will replace it for $500!!! Since the stores are closed, I have no way of seeing or speaking to someone locally. I never received notice they were doing any recalls. It was top of the line, new model when I got it, I never imagined a $1000 computer would only last 4 years. Now they want me to invest more money on a new product, and hope the hardware problem is resolved! I should "trust" the person on the phone who says it's all been resolved. No, I trusted microsoft when I bought their "new" product 4 years ago and have been highly let down. They're going to lose a lot of customers over this by the looks of things. I'm glad I'm not alone, but that makes me even more frustrated, that this is a common problem and they aren't taking care of a whole group of customers.

Same here. I did finally get an online response from MS after I filed a complaint online with the Consumer Product Safety Commission, with the offer as detailed earlier. Never heard back from them after I made a similar counteroffer.   Hundreds? Maybe many more. I understand the successful class action on the Surface 3 battery complaints affected tens of thousands.

I suspect you're dead right in that it may indeed be exacerbated by the closed cover but even if that is an issue the charging system must also be at fault - which in the end boils down to the simple fact that MS have made thousands of these machines with a built in defect that renders them useless and, worst of all, potentially dangerous AND have turned a blind eye to it throughout.  That's some big brand cochones right there, right in our faces.

Been an MS fan for decades now and never felt so let down by a brand that I loved.

It's also hard to understand why a techo journalist hasn't picked this up and splashed it all over the press or is my cynical mind right in thinking they've all been bought off..??

I also struggle with those in this forum who have succumbed to the "offer" and had a refurb model for 400/500 dollars pounds or euros/whatever.  I would be forever wondering how long this "refurb" model would last before the same s**t happened to me again.

Can't quite bring myself to go across to the dark side and buy an Apple product but at least I have heard how good their Customer Service is.  Bet they wouldn't let a forum like this rack up 22 pages (and growing) of people ALL complaining about one aspect of their products without doing something about it urgently; if only MS, if only......

Agree.  I totally feel you.  As  they offered that to me.  I guest Microsoft don't mind loosing customer that has been loyal to them.   Perhaps the financial loss is insignificant and that makes us insignificant I suppose.  

I am like you too - not yet ready to cross over.. Thanks for the respond.

I suspect you're dead right in that it may indeed be exacerbated by the closed cover but even if that is an issue the charging system must also be at fault - which in the end boils down to the simple fact that MS have made thousands of these machines with a built in defect that renders them useless and, worst of all, potentially dangerous AND have turned a blind eye to it throughout.  That's some big brand cochones right there, right in our faces.

Been an MS fan for decades now and never felt so let down by a brand that I loved.

It's also hard to understand why a techo journalist hasn't picked this up and splashed it all over the press or is my cynical mind right in thinking they've all been bought off..??

I also struggle with those in this forum who have succumbed to the "offer" and had a refurb model for 400/500 dollars pounds or euros/whatever.  I would be forever wondering how long this "refurb" model would last before the same s**t happened to me again.

Can't quite bring myself to go across to the dark side and buy an Apple product but at least I have heard how good their Customer Service is.  Bet they wouldn't let a forum like this rack up 22 pages (and growing) of people ALL complaining about one aspect of their products without doing something about it urgently; if only MS, if only......

Let me add another entry to get this list over the hump to 22 pages.

My SP4 screen just bulged out this week.  My dear God, 21 pages of complaints...  I, for one, wouldn't spend another $400-600 for a replacement worrying it might **** out again.  I have always loved the SPs, got 4 total in my household (2x SP3s & 2x SP4s).  I am so sad that this SP4 could explode unexpectedly....  better do daily backup now instead of weekly.

So, for the folks out there reading, instead of waiting for a class action happening on this safety issue, anyway we can unite and get one going?