Surface 4 Pro screen bulging at lower left edge and separated from the frame

Dear Microsoft,

I don't need to know how many thousand people have the same problem - I want to know what solution you are offering.

Dear Microsoft,

I don't need to know how many thousand people have the same problem - I want to know what solution you are offering.

All I can say is don't hold your breath .... the dozens of negative feedback examples from people on here shows they don't care because they know we who have bothered to complain about the issue are but the tip of a very large and expensive iceberg.  Like many others I have switched to a more reliant product and will NOT switch back.  Sadly.  But you have to go with products that work and companies that at least seem to care when their product fails.  No one expects a forever product, but downstream design defects are not acceptable and MS knows that and is very quiet.  All you people paying the $400 (or equivalent) for a refurbished model should be ashamed - safe in the knowledge that your 90 days warranty (or whatever crappy deal they offered you) will expire long before the battery dies again. 

It would be nice to think that during this Covid19 lockdown, the boffins in MS have been working away on a solution and have involved the Customer Service/Help Desk people so that we all get contacted with a workable solution.  Oh sorry. dozed off into a daydream there (he said as another flock of pigs flew overhead).

Yeah Right!!

We'll still be waiting in 2022 (or probably longer) ..... sound of laughter way in the distance coming from Redmond.

I purchased my Surface 4 Pro in May of 2016, and it's been pretty lightly used since I've owned it. In mid-March 2020, I noticed the discoloring and warped screen. I found the issue in the MS Community, and called technical support, reporting the issue as a safety concern. They offered me a replacement for my unit for $450. I told them thanks, but no thanks. I've since filed a report with the US Consumer Product Safety Commission. I saw one other similar complaint on their web site. We should all make official complaints for what's obviously a manufacturing flaw. I included links to this discussion and another one that is in this MS community as references for the CPSC.

Perhaps if there are enough safety reports on this product, MS will have to recall the computers and provide a consistent, satisfactory solution to those of us who purchased this defective computer.

USCPS is located at:   https://www.cpsc.gov/

I called about mine. They said it was purchased in May 2016, but I swear it wasn't that long ago. In any case, they stated that I have to pay $450 plus tax to get a replacement of the exact same thing. So, basically, I buy a 4 year old Surface Pro 4 for $450...Um, not a good deal. This is a known issue and should be replaced under a recall. They know this is an issue. Sad that they aren't taking care of their customers. We have purchased several of these and talked many people into buying them as well. Now I feel let down. Any other ideas? I spoke to a manager as well.

HELP HELP HELP URGENT!!! 

Same issue as state.  Please advise what I need to do as my surface pro is having the same issue.