Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-03-11T02:11:00+00:00

    I have the same problem caused by expanding battery. Feel bad I have to pay 810$ to get a replacement as I bought for more than 3 years. I Will not buy MS products anymore! Totally disappointed.

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  2. Anonymous
    2020-03-12T10:42:03+00:00

    I'm in the UK.  My Surface Pro 4 is an I7 model, 16GB, 512GB storage.  It cost me £1,299 about 3.5 years ago, so well out of warranty.  It has developed the dreaded battery bloat (bulging screen, severe light bleed, and now the screen coming away from the frame), and all Microsoft will offer me is a refurbished model of the same spec for £420 - with just a 90-day repair warranty.  No thanks Microsoft, from all the reports of this problem out there, it would appear that this is an inherent design fault, and who is to say it won't appear on my replacement in 6 months' time?  These devices should have been recalled when the problem was first discovered in my opinion, particularly as it's a safety hazard, and replaced free of charge.

    I also have a pretty much top of the range Surface Book 2 15", which is just out of warranty, and I'm now just desperately keeping my fingers crossed that it doesn't go the same way.

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  5. Anonymous
    2020-05-01T22:56:09+00:00

    Stop wasting money on Microsoft hardware, Microsoft has always been a software company which is still questionable all these years later.

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