Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-09-14T09:49:43+00:00

    > but you can do an Out of warranty replacement with a fee. 

    supposedly $599 USD and for a SP5 (not a 4)

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  2. Anonymous
    2019-09-14T10:01:57+00:00

    I don't want to give anything more for this trash, i mine microsoft. my surface cost 2500 €. I think I gave too much money to break two months after the warranty was over. No one can convince me that it was not intentionally done.

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  3. Anonymous
    2019-09-14T10:37:37+00:00

    I don't want to give anything more for this trash, i mine microsoft. my surface cost 2500 €. I think I gave too much money to break two months after the warranty was over. No one can convince me that it was not intentionally done.

    Microsoft management is lazy, money hungry, and on the way out, Kodak like.

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  4. Anonymous
    2019-09-14T14:52:39+00:00

    Occasionally mine wold not turn on after the battery went completely dead.  Even after charging.

    Try holding power button down 30 seconds.  

    Try holding both Power and volume up button down 

    https://support.microsoft.com/en-us/help/4036280/surface-force-a-shut-down-and-restart-your-surface

    good luck!

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  5. Anonymous
    2019-09-14T15:28:58+00:00

    It doesn't work. I bought a new battery so I could get the data out of this trash, but to no avail. apparently the previous battery made a short circuit, which sputtered the resistors. It's too complex for me to find fault ....

    if you have this trash, change it urgently because I relied on "quality". Which does not exist.

    I prepared a letter to send to schools to at least protect children in Austria from buying this bomb. I have all  pictures, since the beginning of the problem.

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