Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2019-09-10T18:46:21+00:00

    are you sure?  I got the information that the warranty is 2 years. Is there any written information on this?

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  2. Anonymous
    2019-09-10T19:05:47+00:00

    I don't know of any written information, but I just got my Surface replaced in July and it was over 2 years old.  I went the Microsoft store and they immediately swapped out old Surface Pro 4 for a brand new Surface Pro 6 free of charge.  They said if anything else spoiled then it would be considered out of warranty, but since the bulging issue is a safety concern, it is covered under a separate extended warranty.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-09-10T19:09:00+00:00

    PLEASE stop using this device. It is dangerous. It could explode or catch fire.  I have escalated and asked that an agent post a PUBLIC (not a private) reply clarifying the replacement policy.

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  4. Anonymous
    2019-09-10T19:24:47+00:00

    I don't know of any written information, but I just got my Surface replaced in July and it was over 2 years old.  I went the Microsoft store and they immediately swapped out old Surface Pro 4 for a brand new Surface Pro 6 free of charge.  They said if anything else spoiled then it would be considered out of warranty, but since the bulging issue is a safety concern, it is covered under a separate extended warranty.

    thank you very much for your reply. I've been trying with my Austrian support for a month now to get a replacement laptop. But they say the warranty has expired.

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  5. Anonymous
    2019-09-10T19:26:49+00:00

    i had no fear until the display burst. 😱

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