I had the same problem, but like you, my SP4 was out of warranty and Microsoft would not replace it without paying for the replacement. I told the CS rep that before I paid more money for a system I already had thousands invested in I would toss it and buy an HP. She called me back and said, and I quote, "you should toss it and buy an HP". So I did. Much happier with my HP Spectre.
Wow, I have the same problem. I'm an Architect and have to expose clients, colleagues, and consultants to my defective Microsoft laptop evey day - this is appealing. I am shocked by the quality. Thankfully everyone I meet with my laptop is also in awe given how much I paid.
tep.