Surface 4 Pro screen bulging at lower left edge and separated from the frame

The refurbs have a 90 day warranty.

A continuing story of a well known company falling apart. If they had confidence in their product they would give a full warranty.

The refurbs have a 90 day warranty.

Thanks, I was unaware of any warranty.  From my experience, most defects show up in the first few weeks of operation and 90 days is more than sufficient protection for a product that was originally out of warranty.   I could add that (1) Microsoft could have made an offer to exchange the bloated but working model for a newer one.  The $100 they offer for a good SP4 is way too low.  2)  Microsoft could have offered an extension on the warranty before it expired.   (3) Having personally dealt with Apple over repairs to iPhones, IPads, and Macs, their power adapters, and the Apple community, I rate Microsoft as having far superior customer relations, at least in my area (USA).  (4) I once asked about a warranty on the tropical fish I was buying for my son's aquarium.  I expected to hear "at the door" but was told the warranty was good till the end of the parking lot.

I could add that (1) Microsoft could have made an offer to exchange the bloated but working model for a newer one. 

A few people in the US have gone to physical retail Microsoft Stores (where they
do NOT have refurb SP4's stocked) and gotten store managers to exchange for
refurb SP 2017's..

I could add that (1) Microsoft could have made an offer to exchange the bloated but working model for a newer one. 

A few people in the US have gone to physical retail Microsoft Stores (where they

do NOT have refurb SP4's stocked) and gotten store managers to exchange for

refurb SP 2017's..

The more we hear, the more obvious the idea that microsoft is a fragmented company with little supervision of decidion making. 

Good luck to all of us who have come to depend on their products.

I purchased my SP4 (I5, 8G ram, 256G drive) in February 2016 (over 3 years ago) and just had this problem, screen separating on lower left.  I followed the lead of RobertGraban (thanks Robert!) and went to support.microsoft.com/devices and logged in to my Microsoft account.  It showed my SP4, which I had registered.   I selected it and reported a problem.  The resulting page said "This device is out of warranty you will be charged  so ...".  That made me feel a little nervous but I went on with it and selected "talk to a support agent".  That resulted in a dialog that asked for my phone number.  I filled it in and within about 20 seconds of submitting that page, I got a call back from a Microsoft agent.  She asked some questions, and asked for photos of the problem.  While online with the agent, I submitted the photos.  She also asked for the serial number of the charger (perhaps that has something to do with the problem?).   The agent said the problem has been "elevated" and I'll get an email within 3 days.  She could not answer any questions about the problem or about what would be done.  The entire process of reporting the problem took no more than 20 minutes.  The next morning I had the email saying "Your Service Order Has Been Created", along with instructions.  They will send packaging for the SP4 and shipping label.  It showed 11-13 business days for estimated delivery time.  Now, I can go into my account and see status.  Right now it shows "Your package is on its way".  It shows a cost of $0.  Service Type is showing "In Warranty - Standard Exchange (Swollen Battery)".   I'm VERY surprised and pleased the service I got.  

Hi guys I'd like to add my recent experience here in case others in the same boat are reading this thread.   I did the exact same thing as detailed by LarryGorden above and my experience was 99% similar.  The MS customer representative who called back was professional and swift in dealing with the issue with me on the phone.  He asked a list of questions concerning my usage pattern while I submitted photos of my defected SP4 and the charger showing the serial number.  I was told that the case would be put up to a dedicated team for evaluation.  The next day I received an e-mail notifying me that my replacement order is on its way.  The whole process took less than 1 week and I am pleased.   I'm now waiting for my replacement to come but my account has already showed an extended warranty for 1 year.  For those who are treated differently, I suggest you flag the case up as a "safety issue" (which I did) and in that case I do believe Microsoft would have to abide by the above protocol.  Perhaps "safety issue" is the magic word.  Hope this helps :)