Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-05T10:55:50+00:00

    this sounds like the battery is expanding. and you should not use your Surface.

    if you are in the US, go to the closest physical retail Microsoft Store and get

    swapped out. outside the US, contact support

    https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

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  2. Anonymous
    2017-12-02T02:39:36+00:00

    I had the same problem, but like you, my SP4 was out of warranty and Microsoft would not replace it without paying for the replacement. I told the CS rep that before I paid more money for a system I already had thousands invested in I would toss it and buy an HP. She called me back and said, and I quote, "you should toss it and buy an HP". So I did. Much happier with my HP Spectre.

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  3. Anonymous
    2018-02-06T05:18:31+00:00

    Doesn't sound like the Rep I called. I called from Singapore and the service agent was very responsive. It seems you might not have gotten the right support. 

    They promised a rapid response team to support me in the next 48 hours. I'm pretty sure they will do what's best for me.

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  4. Anonymous
    2018-03-30T03:42:45+00:00

    Hi makneneh,

    able to share how the issue was resolved? Did they glue back or replaced the screen? Was it due to the battery?

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  5. Anonymous
    2018-04-15T14:35:24+00:00

    Bloated battery. After a few calls, and sending them photos of the bulge, they gave me a replacement unit. 

    It must be one of those things that may lead to exploding devices, which is why they replaced it so swiftly.

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