Surface 4 Pro screen bulging at lower left edge and separated from the frame

Hi RANGANATHAN,

I took mine to a Microsoft Store and they exchanged it with no questions asked.

I have a Surface 4 Pro that I purchased in July 2017. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

RANGANATHAN

I'd call support again and ask for a manager. Definitely a safety risk. Note: If

you are in the US, you should go to the closest physical retail Microsoft Store

https://www.microsoft.com/en-us/store/locations/find-a-store - outside the US,

contact support

https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers.

Adding to what has been written in the reply thread, I too reached out to Microsoft and was so pleasantly surprised with the response I received... that the [defective] battery was the problem, that the inquiry was to be "elevated", to take a photo, that I would receive a replacement despite it being out of warranty, and that I would have someone contact me in a certain time frame.  It works fine, I just wanted to repair the problem on my own, if possible. The impression I got from the initial contact was that it could be a safety risk. Then I got the follow up response which, paraphrased, was 'your computer is out of warranty and dispose of it'. So I guess it is not a safety issue? I replied that I was going to use duct tape to seal the screen, then.

I also have same problem.  Screen separating from frame and first it was small and now getting bigger. The screen bleeds also. Now circuitry is starting to disconnect itself. Charger stopped working... keyboard stopped working... is the battery about to ducking explode? I have always bought Microsoft products but this is getting rediculous... I have bought replacement parts and seems I'm just patching a ticking time bomb.... may never  Microsoft again at this point. Guarantee they won't fix it and I'm not spending 2k on a new one.