Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-11-04T15:31:16+00:00

    Nope they never did pay for it. They made us pay for it with a lesser discount.. after making more then 6 calls= and they were nasty. So we decided to go with another company and not purchase the product anymore.

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  2. Anonymous
    2021-11-04T14:31:53+00:00

    @brad

    I just used the support.microsoft.com link to contact support about the bulging screen. The agent came on and asked for information, then had me video the bulging with the serial number included. I uploaded the video, and the rest is done. They are sending out a replacement for my SP4. It's been 5 years of life...

    Did they replace it free of charge or did you have to pay for it? I have 2 computers that are now bulging.

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  3. Anonymous
    2021-11-04T14:18:49+00:00

    @brad

    I just used the support.microsoft.com link to contact support about the bulging screen. The agent came on and asked for information, then had me video the bulging with the serial number included. I uploaded the video, and the rest is done. They are sending out a replacement for my SP4. It's been 5 years of life...

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  4. Anonymous
    2021-09-12T11:51:21+00:00

    For info, I have the same issue, and was just chatting to an online agent.

    They said to me that the Surface Pro 4 was discontinued for support on the 3rd of this month (!), so no spare parts / replacement devices anymore, so there was nothing they could do.

    But they also said that I probably shouldn't use it unless I really have to, as the battery could leak or explode, and to try and keep it in a cool place, and to avoid using it with the power supply attached (which is problematic, as the device also suffers from the other SP4 problem whereby it completely discharges itself in a few days, even when it's completely turned off!).

    Sounds like the device is dead... Shame, as it was an expensive purchase. Not sure I'll be buying another one either.

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  5. Anonymous
    2021-09-03T14:01:54+00:00

    Mine is also functional. There are videos on how to replace the battery, but I no longer feel techie enough to give it a shot. Maybe when it starts to break down and I have moved everything back to the old Toshiba.

    Just Google it to see if you want to try it.

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