Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2019-07-15T14:19:57+00:00

    Its sad that they don't expect it to last longer than three years

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  2. Anonymous
    2019-07-15T14:15:36+00:00

    We don't have a store within at least 125 miles. I am stuck with talking to someone on the phone if I can understand them. I am out of warranty.

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  3. Anonymous
    2019-07-12T16:42:29+00:00

    Microsoft said don't use it can catch on fire. I am out of warranty, so they  will replace it for $450.00+tax. I paid a lot for this computer and expected it to last for a few more years. They have known about this problem for a time, maybe they should have told us before we were out of warranty. I'm 74 and on Social Security and hoped after paying a lot it would last a little longer.  I  am done with Microsoft. 

    You are correct. Microsoft is a company in decline.

    Microsoft has replaced their faulty product for no cost for many. 

    You must have been unlucky enough to encounter the same scrooge i did. 

    I think you should try taking your dangerous, faulty unit to another store and you are likely to get a totally different response. 

    Good luck. Once you pay they won’t listen.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-07-12T16:41:26+00:00

    If within 3 years of original purchase, they should replace free of charge. If
    you ARE within the three year period, call and ask for a supervisor.

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  5. Anonymous
    2019-07-12T16:17:05+00:00

    Microsoft said don't use it can catch on fire. I am out of warranty, so they  will replace it for $450.00+tax. I paid a lot for this computer and expected it to last for a few more years. They have known about this problem for a time, maybe they should have told us before we were out of warranty. I'm 74 and on Social Security and hoped after paying a lot it would last a little longer.  I  am done with Microsoft.

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