Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2019-09-10T20:20:52+00:00

    I'm just trying, but it won't let me open this page. when i go to my laptop, just throws me an error.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-09-10T19:55:14+00:00

    Service request #? And they are refusing a free replacement? Please go to https://support.microsoft.com/en-us/devices and sign in and get a screen shot showing your device and paste into a reply

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  3. Anonymous
    2019-09-10T19:49:55+00:00

    I was first told that I would get a new device and that I did not need to return this one, because I paid this one very expensive  „Surface pro4; Intel Core i7 Prozessor; 512 GB/Go; 16GB/Go RAM“  However, at the end I was informed that my warranty had expired. so i need any kind of written clue that the warranty is extended.

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  4. Anonymous
    2019-09-10T19:39:18+00:00

    I forgot to say thank you. 👍

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-09-10T19:38:11+00:00

    Do not use it. Call support and ask for a manager. Keep calling. They don't all apparently have the same responses. There is plenty of evidence in this forum that if within 3 years of original purchase and battery is bulging that they are replacing for free.

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