Surface 4 Pro screen bulging at lower left edge and separated from the frame

i replaced the battery yesterday but the problem is i can't turn on my laptop now. apparently he died.

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Hi DeepakPhadnis,

Thank you for reaching out to Microsoft Community. The battery expanded causing the screen to bulged out. We highly suggest you to leave the device turned off for safety reason. Best option for this is to contact support to get it replace, as long as the device is with in 3 years from the time of its purchase date, replacement is for free. You have stated that the device was purchased in March 2016, it appears that the device is already beyond 3 years, but you can do an Out of warranty replacement with a fee. 

Kind Regards,

Rom G.

Microsoft has produced a dangerous product and not warned anybody that it should be replaced until it becomes dangerous and people complain.

has anybody been injured by this device, have you sat on an aeroplane where your neighbour is using one?

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Hi DeepakPhadnis,

Thank you for reaching out to Microsoft Community. The battery expanded causing the screen to bulged out. We highly suggest you to leave the device turned off for safety reason. Best option for this is to contact support to get it replace, as long as the device is with in 3 years from the time of its purchase date, replacement is for free. You have stated that the device was purchased in March 2016, it appears that the device is already beyond 3 years, but you can do an Out of warranty replacement with a fee. 

Kind Regards,

Rom G.

If you aren't in the USA try https://support.microsoft.com/devices