Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2019-09-15T10:23:19+00:00

    that's what I'm talking. those € 450 are tax free.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-09-15T10:15:37+00:00

    They are supposed to be offering a SP5 instead of a SP4 now for this price. Call
    back, ask for a manager, and let us know?

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  3. Anonymous
    2019-09-15T09:52:28+00:00

    Do not use it. Call support and ask for a manager. Keep calling. They don't all apparently have the same responses. There is plenty of evidence in this forum that if within 3 years of original purchase and battery is bulging that they are replacing for free.

    Can confirm, I have the same issue and was just called by the customer service. I bought my device in december 2015 so its beyond the extended 3yr warranty. The service rep told me that the device is too old to be replaced for free and my only options would be to pay the fee of 450€ for a refurbished SP4 with the same specs or try to use the MS Trade-In - which would yield an amazing 8,97€.

    Don't know what I'll do with this device for now, but I certainly won't buy a refurbished SP4 for 450€.

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  4. Anonymous
    2019-09-14T19:34:06+00:00

    I didn't feel this heartbroken, how sorry I was to be an idiot. i paid that computer too much money, i have a lot of projects done in matlab. And after all, I get the information that after 2500 € I need to pay another 650 € for a new laptop, which will have a 90-day guarantee. so really they are playing with someone’s intelligence.

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  5. Anonymous
    2019-09-14T19:21:38+00:00

    Hola! 

    As a consumer and user I believe that there's a life to any machine. 

    Yes we now a days depend extremely on the machines and when they break the trust, there's a heavy heart break. 

    Microsoft as a company has always created helpful products, but complete dependence is our mistake as the users. 

    Still with all their hardware trouble right from collapse of WP, which I'd been the user since the launch in 2011 and then with surface Pro 4. I had it replaced last year for the same issue. But again I have the flicker on the screen. 

    I'm neither here to stand against the MS hardware nor to cover for the products. At the end it's a machine and the failures of the dependable product is heartbreaking. 

    I'm sure there's a learning for all of us as the consumer as well as MS as the producers. 

    Belief is what has always lead to the better future for both the believers and as well as to be believed. 

    Anurag.

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