Surface 4 Pro screen bulging at lower left edge and separated from the frame

My sp4 screen has separated by 1/3", likely from a swollen battery. if it wasnt for the ms glass protector the screen probably would have cracked.

At the local ms store (completely void of customers, unlikethe nearby Apple store which was packed), i was told its a few m out of warranty, but per an advisory, am offered a refurbished sp5 for $500.

I guess they dont mind the bad pr and have to be sued to do anything more.  How ridiculous.

Btw the fingerprint cover rarely works and i had to exchange the first one bc it stopped working.

No Longer a ms fan. No wonder their store was empty.

Same old story guys.  Look back at previous comments about the Surface Pro and they all report a bulging screen due to the battery swelling and eventually the whole machine dies.  What has MS done ....nothing really.  Made a few people pay for a replacement plus the odd complete free swap over, but most of us got stuff all.  Huge MS fan up until that point and since each week reveals more and more of these tales on these pages I get more disillusioned.  Sad really because we are the people who have bothered to record the issue.  Wonder how many are really out there with dead machines.  I know it's a long shot but it's la bit ike China hiding the real number of Coronavirus issues there actually are....

VERY disappointing MS

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Mine expanded too due to the battery expanding. MS says it is a warranty issue. I asked who I am to contact when it starts a fire.

This is a recall issue NOT a warranty issue.

MS gave the option to buy a "new one" - news for you MS...

I won't buy **** from you - ever.

I'm sorry to hear that....same happened with my device .... everything was god but the battery failed..... still is not fair not to take care of the customers... I think I was within those 3 years warranty...

I have the same issue - out of warranty (it was extended to 3 yrs for this manufacturing defect, their service agent said this in so many words - MANUFACTURING DEFECT!!) 

They cant do anything though since its out of warranty. Said I should dispose of the device carefully as battery could explode - can you believe it.

You are right - MS should stick to software and not make any hardware. Though I did enjoy the SP4 a lot and funnily enough its still working perfectly. I wish they could get their act together and follow up with good customer care and replace the device. I even indicated that I am happy to pay for a replacement at a discounted price.