Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

295 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-05-01T23:18:10+00:00

    Microsoft is telling you they don't want you as a hardware customer. Microsoft was NEVER any good at hardware so I am fascinated why they continue to offer newer models (name) but still based on failed platforms. I am not a fan of iPads but Microsoft Software runs on Apple hardware. Dump Microsoft hardware, I have a 15-year-old HP laptop that still runs perfectly. Microsoft is like the "ex", let them go, you'll be better off, less frustrated and happier.

    Add yourself to a long list of bunnies who bought a dangerous piece of hardware.

    Why is this not public knowledge?

    other companies with dud and dangerous batteries had been quickly ecposed and replaced their gadgets.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-05-01T23:05:42+00:00

    Microsoft is telling you they don't want you as a hardware customer. Microsoft was NEVER any good at hardware so I am fascinated why they continue to offer newer models (name) but still based on failed platforms. I am not a fan of iPads but Microsoft Software runs on Apple hardware. Dump Microsoft hardware, I have a 15-year-old HP laptop that still runs perfectly. Microsoft is like the "ex", let them go, you'll be better off, less frustrated and happier.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-05-01T23:05:18+00:00

    Microsoft is telling you they don't want you as a hardware customer. Microsoft was NEVER any good at hardware so I am fascinated why they continue to offer newer models (name) but still based on failed platforms. I am not a fan of iPads but Microsoft Software runs on Apple hardware. Dump Microsoft hardware, I have a 15-year-old HP laptop that still runs perfectly. Microsoft is like the "ex", let them go, you'll be better off, less frustrated and happier.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-05-01T23:04:58+00:00

    Microsoft is telling you they don't want you as a hardware customer. Microsoft was NEVER any good at hardware so I am fascinated why they continue to offer newer models (name) but still based on failed platforms. I am not a fan of iPads but Microsoft Software runs on Apple hardware. Dump Microsoft hardware, I have a 15-year-old HP laptop that still runs perfectly. Microsoft is like the "ex", let them go, you'll be better off, less frustrated and happier.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-05-01T23:04:12+00:00

    Microsoft is telling you they don't want you as a hardware customer. Microsoft was NEVER any good at hardware so I am fascinated why they continue to offer newer models (name) but still based on failed platforms. I am not a fan of iPads but Microsoft Software runs on Apple hardware. Dump Microsoft hardware, I have a 15-year-old HP laptop that still runs perfectly. Microsoft is like the "ex", let them go, you'll be better off, less frustrated and happier.

    Was this answer helpful?

    0 comments