Surface 4 Pro screen bulging at lower left edge and separated from the frame

Those of us in the UK could try Watchdog, which gets a lot of publicity. I've got the same problem but my SP4 is about 3 yrs 4 months old and they won't change it for free. I'd have to pay £428 for a refurbished model with 90-day warranty. They won't even give you a trade-in discount option. My SP4 cost £2099 new so I expected it to last a lot longer. Very disappointed.

I think, there's a solution but MicroSoft is acting to be blind about it, may be for their commercial deals.

I feel, the battery is the major issue and could always be replaced if MS finds a solution to keep up with their battery vendor.

The SP4, unit as whole is absolutely worth the price, but only the battery is the trouble. Having the replacement batteries made available in bulk at the MS service centers across the world, I'm sure they can immediately nail the issue of swollen battery damaging the product and also the reputation of MicroSoft as the company.

They have known about this problem. Have acknowledged it is a potential time bomb. 

They haven’t done anything about it except charge for replacements. 

They haven’t and they won’t unless this is made newsworthy. The fact that the airlines didn’t ban this hardware as they have with other flammable products is interesting. I wonder what the explanation might be.

I think, there's a solution but MicroSoft is acting to be blind about it, may be for their commercial deals.

I feel, the battery is the major issue and could always be replaced if MS finds a solution to keep up with their battery vendor.

The SP4, unit as whole is absolutely worth the price, but only the battery is the trouble. Having the replacement batteries made available in bulk at the MS service centers across the world, I'm sure they can immediately nail the issue of swollen battery damaging the product and also the reputation of MicroSoft as the company.

Yes, I've read the multiple posts about this battery problem.  It is unconscionable that MS makes its product to last for only a few years.  For me, buying the Surface Pro 4 barely 3 years ago was my need for something small, tablet-like, easily transported to meetings and on the plane, and with a USB port.  And now, this is turning out to be a really bad consumer choice on my part.  Thanks for feeling our pain, StuartGross.  And, shame on you, Microsoft, for refusing to make your product durable and for caring not a whit about your consumers.

And sadly MHSabq, the not "caring a whit" is the whole point of this community forum where we, the MS product buyers, can get off our chests how pi**ed off we are that we got sucked into buying a crappy product that has not/will not last a good distance when compared with other and even much older products.

We all have old laptops that the battery has died in yet did not expand/explode into the case.  If we could get a replacement the item would work fine, not so in this case and again, MS have just turned a blind eye.

I am no fan of the Apple regime as I hate being locked into "their" way but others have commented on their support being exemplary.  I doubt everyone has that experience but I bet most of us disgruntled Surface users would swap for a service level like that.

I don't use social media either but posting stuff on the MS page would get removed in seconds I bet, so my only choice (and that for many of us) is to walk our wallets and purses elsewhere.

Redmond you disappoint me immensley

Thanks, I, too just now filed a Report with the Consumer Product Safety Commission.  I expect no help from them either, but at least Microsoft and its conscious disregard for our safety has been reported.