Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

295 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-07-04T02:22:36+00:00

    I've never used a dock with my Surface Pro 4....

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-07-03T18:38:00+00:00

    Are you still within the warranty or out of warranty?

    I do not have a Surface Pro 4 with this condition, but I have had three (3) Surface Book 1's with the condition. Unfortunately, all have been out of warranty. I've come to the conclusion the root cause of the problem seems to be my docking station / power supply. On the latest, my wife used the SB1 for 5 years with out problems. When my second surface book bulged (replacement of the first bulging), I couldn't get anywhere with Microsoft during the COVID-19 shutdown, so I bought a Samsung laptop for my wife and repurposed her Surface Book 1 to my docking station. Within 2 months, this one had a bulging screen the same as the first two!

    It is quite disheartening to see that Microsoft is having the same problem with the Surface Pro 4, which uses the same type docking station, interchangeable with my Surface Book 1. Interestingly, when I asked about the docking station being the potential cause, Microsoft sent me a docking station at no charge, with no reluctance, even though it was out of warranty, which tells me they might know something about this power supply. Unfortunately, they sent me the replacement docking station, but not the power supply that powers the computer through it.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-07-02T22:34:43+00:00

    Are you still within the warranty or out of warranty?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-06-29T00:59:23+00:00

    I just posted about this same issue with my Surface Pro 4.  I've been trying to contact Microsoft with no luck whatsoever - anyone in Australia had a favourable response from MS here?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-06-28T09:46:14+00:00

    You should change this Facebook group to a public group. Might get more
    participation.

    Was this answer helpful?

    0 comments