Surface 4 Pro screen bulging at lower left edge and separated from the frame

So having the same issue.  I went to all the trouble to have a kiosk installed to protect my device at work.  I also purchased the extended warranty which of course expired.  Microsoft is NOT honoring any replacement even though this is a KNOWN DEVICE FAILURE.  They recommended I buy a new device and assured me that the battery won't actually explode.  Well something is sure expanding inside my device as the screen has now lifted 1/4 inch and the pressure is pushing it to come right off.  If I mistreated my device I could understand but to have a known failure issue that was not addressed is pretty poor customer relations.

JRoess, absolutely agree. And considering the sheer number of people affected they will lose a lot of customers and future revenue by not issuing a full recall. I've read many people say they wouldn't buy a MS device again. Maybe the current MS management is to blame as I understand she considers MS a "software company", but if they do want to do hardware as well they need to stand by their devices. 

I have laptops that were a quarter of the price of my SP4 that have lasted four times longer and are still going.

Hi James - it's shameful that this equipment was marketed as a full-on desktop and laptop replacement. As a remote employee since the 80's, I'd worked exclusively on company provided laptops (Dell, Lenovo, HP) 12-14 hours/day without incident for decades. When I retired from my permanent position, I purchased the Surface Pro 4 for personal use, anticipating that I'd be using it for many years to come. Not so. It's now bound for the electronic recycling bin after only 3 years of light use. Consumers interested in purchasing $2,000+ worth of product (including all the periferals) shouldn't have to decide which computer to fire up based on the type of work they're undertaking. I'm sorry you have to do so.

Microsoft should have stepped up a long time ago, and admitted to the failure, including a reasonable recourse for consumers, i.e., a no cost comparable replacement.

I did some additional research and found that Microsoft marketed it's "Surface" line of computers as "Desktop and Laptop replacements". They did not anticipate users working more than 4-6 hours and even then, broken up into smaller time frames whereby the device would hibernate and cool off. That is how they calculated the battery life so high when it is in fact is far less than advertised.

I used the Microsoft Docking Station with Surface Pro 4 adapter, I work 12-16 hours a day as a developer so the CPU and RAM usage is high. Note to self, use anything but a Surface device for development work and restrict Surface devices to email, office documents, and web surfing.

I, too, never used a dock or used the SP4 itself as a dock. The problem, as shown in this years-long discussion, is the SP4 itself, and Microsoft's utter disrespect for its consumers. Given the possibility of fire or explosion, I filed a report with the federal Consumer Product Safety Commission, and bought an HP product. File a safety report people!

https://www.cpsc.gov/