Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-07-26T15:08:04+00:00

    The response I got from support about the safety concerns after they told me I'd have to pay $600:

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  2. Anonymous
    2020-07-25T14:20:54+00:00

    They promised a refurbished newer generation Surface device with equal memory to what i owned. Owners of The newer generation devices report the same issue - they still havent addressed the problem in the newer devices. If you buy the replacement  you’d be trading up for the same issue again in a year or so.

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  3. Anonymous
    2020-07-25T14:17:23+00:00

    Good suggestion. Thanks

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  4. Anonymous
    2020-07-25T11:24:05+00:00

    Exactly same problem here. Does anyone know what the replacement device would be if pay the £570? Has anyone gone through this route in the UK?

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  5. Anonymous
    2020-07-24T03:21:44+00:00

    File a review of the faulty product at consumerreports.org, too. If nothing else, perhaps we can keep other consumers from getting burned like we did.

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