Surface 4 Pro screen bulging at lower left edge and separated from the frame

replace battery

https://www.ifixit.com/Guide/Microsoft+Surface+Pro+4+Battery+Replacement/60358

more than you probably want to know

https://www.ifixit.com/Search?csrf=cvqyccxeg6&doctype=guide&query=surface%20pro%204

problem I had after new screen

https://www.ifixit.com/Answers/View/392610/Touch+screen+won't+work+after+screen+replacment#comment780366

What else I had to get

the magnetic mat (I should have taken a picture of the motherboard, printed the picture, then numbered the screws

https://www.amazon.com/gp/product/B08TMBMVCY/ref=ppx\_yo\_dt\_b\_asin\_title\_o02\_s00?ie=UTF8&psc=1

some tools not all used

https://www.amazon.com/gp/product/B015CMAJVK/ref=ppx\_od\_dt\_b\_asin\_title\_s00?ie=UTF8&psc=1

this will break when you scrape off the glue unless you have been warned.  I was not warned.

https://www.ebay.com/itm/154525567094?var=454601837656

Scraping the glue off also damaged the microphone

https://www.ebay.com/itm/353748088333?epid=9012035297&hash=item525d07760d:g:iPoAAOSwQCNhfHRw

I paid $80 for a Samsung SP4 screen that was no good. ebay "Gadgetfix" and am waiting for refund.

they sold 2015 Samsung OEM which flicker badly - totaly unusable after 3-4 minutes.

Battery

https://www.ebay.com/itm/164368091734

exact fit adhesive tape (I cant find where I put it but the new screen came with tape)

https://www.ebay.com/itm/114683142447

My new LG screen (comes with general purpose tape of correct size but needs to be cut)

https://www.amazon.com/gp/product/B08JLD5ZLJ/ref=ppx\_yo\_dt\_b\_asin\_title\_o00\_s00?ie=UTF8&psc=1

Photograph info

- round object with handle was magnet to find screws that fall on the carpet.

- wood handled tool has V shape to scrounge adhesive from recessed edge area of SP4.

Extensively used along with that blue handled scraper.

I cannot find the url but I saw a repair where about 30-40 of those metal spatulas were placed about 1-2 mm apart all

about the circumference of the SP4. and a heat gun was used to help insert the spatulas and eventually pry the screen up.

I had only 2 of those spatulas and both are shown on the whiteboard.. The battery ruptured when scraping it off so do

that outside and void breathing the gas fumes when it ruptures.

where I found out about heating the screen using kapton tape but it was too late

https://www.most-useful.com/screen-flickering-on-surface-pro-4-solved.html

Maybe I should have invested in a heat pad that reaches 100c or bought a screen machine

https://tinyurl.com/4k94faes

Be sure to read up on murphys law before starting this project.

I am working on my 3rd battery. The second was replaced by Microsoft even though it was just out of warrantee. Thank you.

Some observations

The screen shattered when I tried to disassemble. One really needs to heat it to 100c to allow the glue to melt. I did not invest in "heating kit" but I did buy a tool set and tried a hair dryer. In any event it took several weeks working part time to scrape all the bits and pieces of the old screen and remove the battery. I managed to locate most (but not all) of the screws that hold the motherboard onto the case and lifted the board enough to remove the battery wiring. I also noticed that some of the screw heads were stripped as the repair center had as much trouble removing screws as I did. Some screws I had to use needle nose plyers to turn as the Torx simply spun on the screw head. Only a few screws were damaged and none by me.

The new screen I got on eBay flickered as it was a Samsung made in 2015 and I returned it. I got an LG surface pro 5 screen and ribbon cable adapter to surface pro 4. The new screen worked perfectly. I did not glue the new battery in and will use only a few "cut" pieces of the adhesive tape as I do not want to go through scrapping all the glue out again for the 4th battery.

I had one screw left over after re-assembling. There was a hole for it but the screw was not long enough to tighten and I do not want to take it apart to find the correct screw.

I will never buy another tablet, netbook, or laptop without checking the "repairability index" first.

I need to repair my 4 too and this is valuable info! I would like more specific details. Please tell me how exactly u heated the glue if not a hairdryer. Where and as specifically as u can, what u got. Did u get replacement screws; if so where? Thank!

I am working on my 3rd battery. The second was replaced by Microsoft even though it was just out of warrantee. Thank you.

Some observations

The screen shattered when I tried to disassemble. One really needs to heat it to 100c to allow the glue to melt. I did not invest in "heating kit" but I did buy a tool set and tried a hair dryer. In any event it took several weeks working part time to scrape all the bits and pieces of the old screen and remove the battery. I managed to locate most (but not all) of the screws that hold the motherboard onto the case and lifted the board enough to remove the battery wiring. I also noticed that some of the screw heads were stripped as the repair center had as much trouble removing screws as I did. Some screws I had to use needle nose plyers to turn as the Torx simply spun on the screw head. Only a few screws were damaged and none by me.

The new screen I got on eBay flickered as it was a Samsung made in 2015 and I returned it. I got an LG surface pro 5 screen and ribbon cable adapter to surface pro 4. The new screen worked perfectly. I did not glue the new battery in and will use only a few "cut" pieces of the adhesive tape as I do not want to go through scrapping all the glue out again for the 4th battery.

I had one screw left over after re-assembling. There was a hole for it but the screw was not long enough to tighten and I do not want to take it apart to find the correct screw.

I will never buy another tablet, netbook, or laptop without checking the "repairability index" first.

Hi Barb

I was with a client completing a presentation when suddenly the the lower left screen bulged out, made a pop noise and now on the left edge of the screen I can see circuit board exposure. This frightened my client and I have tried calling the NZ number for Microsoft, was connected to someone who was cut off then have heard nothing back.

They have somehow now blocked my number as when I call the support line back it defaults to an automated XBOX response and gives no option to speak to support personnel.

To say I am, disappointed is an understatement. I've contacted the NZ consumer commission on this one as I feel this faulty product should be replaced as when you check several forums this is a major issue with surface pro 4.

Please advise any Microsoft person I can contact in NZ to assist thanks.

Frankly I am astonished.

A "quick" reading of the preceding 28 pages reveals torrents of abuse heaped on MS and the Surface Pro overheating issue over a long period of time. Sadly with ZERO recognition from MS themselves (and it is their forum and I assume they read this stuff....??)

That anyone would even think they might replace it for free, yes astonished me. If they do (yeah right) then good on you. I wouldn't take bets tho. No way.

Yes it was a damn good product; and then it wasn't. Furthermore the manufacturer couldn't give a flying stuff about the users (again, see preceding 28 pages...). So I still use MS software but not your hardware. Never will again. You burnt this customers hand MS (figuratively - otherwise it would have made a great lawsuit) and you wont be doing that gain.

Good luck