Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-03-02T16:12:14+00:00

    Prabhuz, you sure you weren't within the warranty period. They extended it to 3 years for battery bulge problems.

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  2. Anonymous
    2021-03-02T14:10:20+00:00

    Everyone, don't respond to Prabhuz post, Microsoft support told me they are NOT providing free replacements as of today.

    @James, may be im lucky. i may be a lucky one here. my service order might prove.

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  3. Anonymous
    2021-03-02T13:28:08+00:00

    Everyone, don't respond to Prabhuz post, Microsoft support told me they are NOT providing free replacements as of today.

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  4. Anonymous
    2021-03-02T13:09:10+00:00

    I don’t believe a word of this post.

    MS is not only charging people for a replacement of faulty product, they are now trying to confuse the customers.

    Indeed true and lucky, i read the posts here and thought of getting lenovo if MS charges me as some posts mentioned in this forumn and even thought my $1000 spend was a waste till i contacted MS customer support.

    I was under a impression i would get a SP4 as replacement but to my surprise its a SP7.

    I dont have any warranty on this but its a better spec than my SP4.

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  5. Anonymous
    2021-03-02T12:05:51+00:00

    If it's true then he was very lucky cos they certainly wouldn't do that for me.

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