Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-01-18T02:12:41+00:00

    Hi Thanks for your reply.  

    I am experiencing the same screen bulging on my surface, but all the stores are closed. can this be done online?

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  2. Anonymous
    2020-12-16T19:06:55+00:00

    I have the same issue of my Surface 4 Pro with a gap on the left side bulging out on the left side.  Is there any fix or replacement.  I am quite worried that it will cause harm to continue to use.  

    Has there been any new updates.  With the current situation, I can not afford a new computer based on a faulty function on the computer and no fault of my own.

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  3. Anonymous
    2020-12-09T19:37:16+00:00

    Surface 4 Pro screen bulging at right edge and separated from the frame

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  4. Anonymous
    2020-12-01T01:02:20+00:00

    MS only response to pro 4 issue after there is an arising class action against them, do you still have faith to buy another MS product without worrying another issue will be ignored by them unless you take into court?

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  5. Anonymous
    2020-12-01T00:05:13+00:00

    If anyone has had this issue in the UK, then apparently there is a consumer law that might be of use, rather than explain, https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/ Apple even refer to it on their own pages https://www.apple.com/uk/legal/statutory-warranty/ 

    So the key parts are, covered from 6 years from date of purchase if it's a manufacturing or design issue, but you have to prove that it is. Just printing out these 22 pages would probably get you a win.

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