Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-10-20T04:03:48+00:00

    For what it's worth I think the problem may be exacerbated by using an external monitor and keeping the type cover closed on the surface pro 4 screen. The heat build up is far greater, and there was an occasion recently where the surface pro shutdown and there was an image of a thermometer on a blank screen.

    Anyway, I can only use mine with an external monitor now - the Surface Pro 4 screen is kaput with the same problem everyone else has been reporting here. I have bought another Surface Pro 4 second hand (opened box but unused), and will be sure to keep the screen getting plenty of airflow. 

    I got the original in 2017, so 3 years of use. I just like them so much I had to get a replacement.

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  2. Anonymous
    2020-09-25T21:39:39+00:00

    Problem with this is they want to charge me to replace my machine, when really in reality, the machine as it sits could explode and then they will have a bigger problem on their hand with a class-action lawsuit showing that their lithium batteries explode and catch fire.

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  3. Anonymous
    2020-09-25T03:39:38+00:00

    Welcome to the suckers club. These pos devices are glued together and not meant to be serviced. None of the many other device I have that uses lithium batteries have this problem. I switched to macs, and they always go beyond the minimum service.  I had no questions asked instant replacement for iPhone 8, Mac pro, mouse, keyboard, and others, all were way out of and not covered by any insurance, warranty or otherwise. Not just me but everyone I know.  Ms is the worst.

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  4. Anonymous
    2020-09-20T09:31:13+00:00

    Like many others here I had the flickering screen issue. I contacted MS support and the overseas rep promised me that they would send me a refurbished unit free of charge, even though it was out of warranty. I thought, wow, what great service! Two days later she got back to me and let me know that she made a mistake and that I'd need to pay for a replacement. It's the same story over and over in this thread. So like most here, I elected to keep it. Now, a few months later, I have the bulging screen problem. Good thing I have a pile of defective MS surface devices sitting here. Maybe I can build one complete unit out of all of them.  Guess how many of my macs are sitting in pile in my office? Zero. 

    I'm one of those people who get asked all the time "What kind of computer should I buy?".  I used to be a big MS Surface evangelist. After my experience with this Surface 4, those days are over. If only you stood by your products MS. Might have turned out differently.

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  5. Anonymous
    2020-09-14T23:30:25+00:00

    Thank you.  An exercise in frustration, yes.  I appreciate your reply.

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