Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-01-15T06:20:31+00:00

    I'm sorry to hear that....same happened with my device .... everything was god but the battery failed..... still is not fair not to take care of the customers... I think I was within those 3 years warranty...

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  2. Anonymous
    2020-01-15T05:39:49+00:00

    I have the same issue - out of warranty (it was extended to 3 yrs for this manufacturing defect, their service agent said this in so many words - MANUFACTURING DEFECT!!) 

    They cant do anything though since its out of warranty. Said I should dispose of the device carefully as battery could explode - can you believe it.

    You are right - MS should stick to software and not make any hardware. Though I did enjoy the SP4 a lot and funnily enough its still working perfectly. I wish they could get their act together and follow up with good customer care and replace the device. I even indicated that I am happy to pay for a replacement at a discounted price.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-12-11T10:23:01+00:00

    >I paid 481 EUR in an agreement with Microsoft (written in email) to get a Surface Pro 5,

    >

    Can you take a screen shot of this email and upload it in a reply?

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  4. Anonymous
    2019-12-10T22:26:20+00:00

    An interesting situation that I am still following up.

    I paid 481 EUR in an agreement with Microsoft (written in email) to get a Surface Pro 5, and they sent me a Surface Pro 4 instead. I complaint and a supporter and she said that she raised my case twice and there is nothing more they can do about it. Now does that sound like a scam :)

    I am raising my case again to another technician and waiting for the response.

    What looks so black and white apparently sounds really complicated at Microsoft.

    It's like you paid for an iPhone and they sent you a Samsung (no offense) and you're supposed to be grateful for that.

    Microsoft is a company in decline and takes no responsibility for their products. They will take your money and if you and I are unlucky to be stuck with their product its our problem. 

    It seems some of their employees in storefronts act well by providing a swap for a dangerous product. However the official line is that they don't want to know.

    Proof of that is their response to these concerns being ZERO.

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  5. Anonymous
    2019-12-10T21:28:59+00:00

    An interesting situation that I am still following up.

    I paid 481 EUR in an agreement with Microsoft (written in email) to get a Surface Pro 5, and they sent me a Surface Pro 4 instead. I complaint and a supporter and she said that she raised my case twice and there is nothing more they can do about it. Now does that sound like a scam :)

    I am raising my case again to another technician and waiting for the response.

    What looks so black and white apparently sounds really complicated at Microsoft.

    It's like you paid for an iPhone and they sent you a Samsung (no offense) and you're supposed to be grateful for that.

    Was this answer helpful?

    0 comments