Surface 4 Pro screen bulging at lower left edge and separated from the frame

Anonymous
2017-11-04T20:36:18+00:00

I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.

What is causing this and what is a possible solution?

Thanks,

Deepak

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2018-11-12T14:31:12+00:00

    The same happen to me. Very disappointing service.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-09-21T15:30:18+00:00

    Strange - other MS Stores had been very good about these if the battery was

    causing the bulge. Did you talk to a manager?

    >The one Microsoft Store here in Tulsa told me they do not handle screen issue

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  3. Anonymous
    2018-09-21T15:23:58+00:00

    If you are in the USA, you may be able to get this taken care of at a physical

    retail Microsoft Store.

    https://www.microsoft.com/en-us/store/locations/find-a-store

    Thanks, Barb, for your suggestion. I already tried that to no avail. The one Microsoft Store here in Tulsa told me they do not handle screen issues. They said they would not be able to replace the touch sensitive screen in my SP4. Their suggestion was to reach out to Microsoft. But I had the hardest time knowing where to go to get support from MS until Robert posted the URL.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-09-21T10:05:42+00:00

    If you are in the USA, you may be able to get this taken care of at a physical

    retail Microsoft Store.

    https://www.microsoft.com/en-us/store/locations/find-a-store

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