Touch Screen control via finger does not work at times.

Anonymous
2017-04-20T15:34:54+00:00

sometimes the touch screen on surface pro 4 does not work and forced to use touch pad. why does this happen?

Surface | Surface Earbuds | Touch and gestures

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Anonymous
2017-04-23T03:39:42+00:00

We're glad to know that everything is updated. By the way, have you tried to force a shutdown and restart your device?

If you haven't, please click this link.

You can also follow these methods to resolve your issue:

Method 1: Disable and enable the touchscreen driver

  1. You'll need a keyboard or mouse connected to your Surface
  2. Select the search box in the taskbar, enter device manager, and then select Device Manager in the search results.
  3. Choose the arrow to the left of Human Interface Devices.
  4. Right-click HID-compliant touch screen, and then choose Disable.
  5. Right-click HID-compliant touch screen, and then select Enable. There may be more than one HID-compliant touch screen listed. If so, complete steps 3-4 for each one.

Method 2: If disabling and re-enabling the touchscreen driver doesn't work, try this method:

  1. You'll need a keyboard or mouse connected to your Surface again**.**
  2. Select the search box in the taskbar, type device manager, and then select Device Manager in the results.
  3. Select the arrow to the left of Human Interface Devices.
  4. Right-click HID-compliant touch screen, and then select Uninstall. There may be more than one HID-compliant touch screen listed. If so, complete steps 3-4 for each one.
  5. Restart your device. Your device will automatically download and install the touchscreen driver when you connect to the internet.

Method 3: If method 2 don't work, you may need to recalibrate your touchscreen:

  1. Use mouse and click Start.
  2. Enter calibrate, use the arrow keys to highlight Calibrate the screen for pen or touch input, and then press Enter.
  3. Press the Tab key until the Reset button is selected, and then press Enter.
  4. Press the Tab key until the Yes button is selected, press Enter, and then follow the on-screen instructions.
  5. After your Surface removes the recalibration data, test the touchscreen to see if it responds appropriately.

Reply to us with the status of your issue. We'll be happy to assist you.

Regards.

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  1. Anonymous
    2017-04-22T04:41:41+00:00

    The device is fully updated.

    The whole screen is not responsive.

    Single touch or multi touch does not work, as well as swiping. It used to work. It's on and off. Is there button that's activates and deactivates touch screen.

    retail device

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  2. Anonymous
    2017-04-22T00:00:19+00:00

    Alright, we'll simplify the questions:

    • Did you update your device?
    • Where on the screen does the issue occur?
    • Does Single Touch Work?
    • Does Multi-Touch work?
    • Does swiping work?
    • Is this a replacement device, or retail?

    Regards.

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  3. Anonymous
    2017-04-21T08:28:19+00:00

    This has been occurring for some time. Rest of your questions do not understand. Grateful if you could clarify.

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  4. Anonymous
    2017-04-21T03:41:01+00:00

    Hi,

    We'd like to ask you some questions so that we can get this resolved quickly:

    • Does the Surface not registering touch response in the correct location?
    • Does the Windows executing a different response when you're doing a single tap?
    • Are you attempting to use multi-touch features (Two Finger Scrolling, Pinch to Zoom, etc.), and the feature is not functioning?
    • When did the issue start occurring?

    Regards.

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