Battery drain overnight while shutdown

Anonymous
2019-08-17T15:39:13+00:00

Lately, after I shutdown (full shutdown, not sleep or hibernate) my fully charged Surface Laptop 2 at night, I turn it on in the morning and find that the battery has lost around 25% power overnight! What's going on and how can I fix this? 

The laptop is only about 6 months old and the battery seems to be in good health. 

I've reported this on the MS Feedback Hub. Please upvote it so that it gains attention: https://aka.ms/AA5w24b

Also be sure to report there as well if you are experiencing this issue.

Surface | Surface Laptop | Power and battery

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T17:10:26+00:00

Please see https://support.microsoft.com/en-us/help/4469839/surface-laptop-2-update-history

This should be available on Windows Update:

October 10 release

The following updates are available for all Surface Laptop 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – Firmware – 145.501.139.0 Surface System Aggregator– Firmware<br><br><ul><br><li><span>145.501.139.0 helps improve battery life.</span></li></ul>

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  1. Anonymous
    2019-08-24T01:20:21+00:00

    I've been informed by Microsoft Support on Twitter that the only way this problem will get attention is if people file reports using the the Feedback Hub app. Please file a report so that something will be done. 

    It may also help if you up vote my report, which you should be able to access here: https://aka.ms/AA5w24b

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  2. Anonymous
    2019-08-24T04:39:14+00:00

    Hey Everyone,

    I posted a possible "fix" on the Surface sub reddit and a couple people have reached out to me and told me it has cured their battery issues.

    Goes a little something like this: 

    1. Go into Device Manager -> Battery-> Uninstall the device driver for the the battery itself and the AC Power Adapter
    2. Immediately after uninstalling the drivers, go ahead and turn your PC off. Make sure its turned completly off (no hibernate, no sleep) for up to 10 hours. Recommended you do Steps 1 and 2 before bed
    3. Upon waking up, use your Surface till the battery hits 0%, letting it turn off by itself
    4. Once you charge your Surface up to 100%, click on the battery indicator Icon and flick it from "Battery Saver" to "Recommended"
    5. Done

    This has worked for people experiencing the following problems: "Battery indicator stuck at 100%", "Battery at 70-75% when I turn my PC on"

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  3. Anonymous
    2019-08-24T04:56:33+00:00

    Hey Everyone,

    I posted a possible "fix" on the Surface sub reddit and a couple people have reached out to me and told me it has cured their battery issues.

    Goes a little something like this: 

    1. Go into Device Manager -> Battery-> Uninstall the device driver for the the battery itself and the AC Power Adapter
    2. Immediately after uninstalling the drivers, go ahead and turn your PC off. Make sure its turned completly off (no hibernate, no sleep) for up to 10 hours. Recommended you do Steps 1 and 2 before bed
    3. Upon waking up, use your Surface till the battery hits 0%, letting it turn off by itself
    4. Once you charge your Surface up to 100%, click on the battery indicator Icon and flick it from "Battery Saver" to "Recommended"
    5. Done

    This has worked for people experiencing the following problems: "Battery indicator stuck at 100%", "Battery at 70-75% when I turn my PC on"

    Thank you for the solution and I will try it. But there are two option under Batteries.

    (i) Microsoft AC adapter and

    (ii) Microsoft Surface ACPI-Compliant Control Method Battery.

    So, which one to be uninstalled or both, please.

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  4. Anonymous
    2019-08-24T05:25:05+00:00

    Uninstall both then proceed to turn your Surface off and keep it off for about 10-12 hours

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