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Lately, after I shutdown (full shutdown, not sleep or hibernate) my fully charged Surface Laptop 2 at night, I turn it on in the morning and find that the battery has lost around 25% power overnight! What's going on and how can I fix this?
The laptop is only about 6 months old and the battery seems to be in good health.
I've reported this on the MS Feedback Hub. Please upvote it so that it gains attention: https://aka.ms/AA5w24b
Also be sure to report there as well if you are experiencing this issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Please see https://support.microsoft.com/en-us/help/4469839/surface-laptop-2-update-history
This should be available on Windows Update:
October 10 release
The following updates are available for all Surface Laptop 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – Firmware – 145.501.139.0 | Surface System Aggregator– Firmware<br><br><ul><br><li><span>145.501.139.0 helps improve battery life.</span></li></ul> |
I had a 3 hour long chat with a Microsoft agent on the Get Help app as I was having the same problem in the replacement device they sent me. And of course also in my original device which I purchased in May 2019.
I have been told that they have a specially tested replacement device that surely does not have this battery problem which they will be sending me. I'm hoping this solves the problem. I also have an email saying that if the replacement device i get also has the problem, then they will give me a brand new device.
Now I'm not sure what happens if the brand new device also has the problem, but I'm going ahead with this process and see where things go. I'm curious to know what Microsoft will do after they have exhausted all their options.
Didn't work for me. Thanks anyway.
i have the same issue
I'm having a similar issue with a Surface Book 2. The battery drain while off is not as drastic, but is something like 2% overnight and will continue to drain while off.
I took it in since it was only a month old or so to a Microsoft Store and got an exchange. I had run extensive battery reports and sleep studies. I worked with Microsoft Support via twitter too. Nothing helped. I tried the battery driver removal for the tablet portion but that did not work.
I got an exchange. The exchange was not brand new. I ran a battery report when I got it to see the tablet portion had 30 something cycles while the base had none. However, it worked fine for a short time. I actually kept a log and never had one issue with the exchange as I got it for the first week + or so. I turned it off and on every night while using another computer. The battery never drained. Then I started with updates and slowly installing a few programs I typically use, which are not complicated. Office, and a few others. Then the drain started. I don't think it's a firmware issue, but a windows update. Who knows really.
This one is older but shows my case. This is actually worse I think than my brand new Surface Book 2. I think it's overnight drain was 2%.
