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Lately, after I shutdown (full shutdown, not sleep or hibernate) my fully charged Surface Laptop 2 at night, I turn it on in the morning and find that the battery has lost around 25% power overnight! What's going on and how can I fix this?
The laptop is only about 6 months old and the battery seems to be in good health.
I've reported this on the MS Feedback Hub. Please upvote it so that it gains attention: https://aka.ms/AA5w24b
Also be sure to report there as well if you are experiencing this issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Please see https://support.microsoft.com/en-us/help/4469839/surface-laptop-2-update-history
This should be available on Windows Update:
October 10 release
The following updates are available for all Surface Laptop 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – Firmware – 145.501.139.0 | Surface System Aggregator– Firmware<br><br><ul><br><li><span>145.501.139.0 helps improve battery life.</span></li></ul> |
Yes. At this point I've given up on trouble shooting and I'm not wasting my time getting a replacement. It's a firmware bug and MS just needs to fix it. If been told by MS reps that the best thing we can do is report in in the feedback hub and upvote others who have. This brings it directly to the attention of Windows coders. I would suggest also spreading the word on social media. When I have, it's brought out more people who are having the issue and thought they were the only ones. Here are some reports that you can upvote if you haven't done so already:
I dont believe there has been a solution that has worked permanently for everyone.
Best bet at this point is to make nosie at Microsoft. Create feedback in the app and search for and upvote other people's battery feedback.
I'm curious if anyone has experienced the drop starting from anything other than 100% charged? For example, has anyone shutdown their device at 60% and found it with just 40% upon start up?
If this only happens when the battery is at 100%, that's another clue that can help reveal the root cause. I always go to bed with my laptop fully charged, but I think I'll try experimenting.
If you get the "right" person at a Store, they have other channels back to engineering. I wasn't suggesting an exchange, but maybe an opportunity to use other means to draw attention to the issue. There's obviously something going on here. I'm doing everything *I* can, but so far all I've gotten is to tell people to "contact support and file a report with the feedback app". Back when SP3's starting having battery issues, I alerted an internal contact and kept at it, but it took 9 months for an official public statement and a so-so fix.
