Battery drain overnight while shutdown

Anonymous
2019-08-17T15:39:13+00:00

Lately, after I shutdown (full shutdown, not sleep or hibernate) my fully charged Surface Laptop 2 at night, I turn it on in the morning and find that the battery has lost around 25% power overnight! What's going on and how can I fix this? 

The laptop is only about 6 months old and the battery seems to be in good health. 

I've reported this on the MS Feedback Hub. Please upvote it so that it gains attention: https://aka.ms/AA5w24b

Also be sure to report there as well if you are experiencing this issue.

Surface | Surface Laptop | Power and battery

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T17:10:26+00:00

Please see https://support.microsoft.com/en-us/help/4469839/surface-laptop-2-update-history

This should be available on Windows Update:

October 10 release

The following updates are available for all Surface Laptop 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – Firmware – 145.501.139.0 Surface System Aggregator– Firmware<br><br><ul><br><li><span>145.501.139.0 helps improve battery life.</span></li></ul>

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-08-20T09:56:18+00:00

    My internal contact replied to my email with "Customers should call into support and also file feedback hub item and share the link to it. " File a Feedback Hub problem report, get the shared link and post it here in a reply.

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  2. Anonymous
    2019-08-18T19:50:48+00:00

    This would also seem to suggest that it's not actually a battery drain issue but rather poor calibration of the software reading the charge.  That's a less troubling problem, at least, but still very annoying and disappointing for MS's flagship devices. Regardless of what's going on I would very much like a fix.

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  3. Anonymous
    2019-08-18T18:18:10+00:00

    Okay, new development (if anyone is even following this).

    Check this out, supposedly I lost over 20% while my PC was shut down for less than 20 minutes... That's not possible! Not for a perfectly healthy battery that functions as expected for several hours when the PC is actually in use.

    So it has to be that the battery isn't actually draining, the software is just reading its charge wrong, right?

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  4. Anonymous
    2019-08-17T18:03:51+00:00

    I am having the same issue!

    Here is a quick rundown of my problem.

    7/6/19 I bought a Surface Pro 6 i7 1TB. This device turned out to have a defective screen so I took it in for a replacement on 7/27.

    7/27/19 I am assigned (what I later discovered was a refurbished unit) a replacement unit. A few days after that I started to notice that when I leave it at 100% at night, unplug it, go to bed, and when I wake up in the morning it would only have 74% o 75% battery left! Also when it is 100% and I unplug it, take it with me to work, by the time I reach my office about 45 minutes later then turn it on it only has 74 to 75% battery left! I was able to observe this multiple times. I tried several troubleshooting steps to no success. I am not using hello cortana face unlock or anything fancy.

    8/15/19 I went to a Microsoft Store to ask them to take a look at the battery drain issue, and they said they saw nothing wrong and suggested I factory reset the unit which I did when I got home! But the following day the same issue appeared! 

    8/16/19 I went back to the Microsoft Store and told them the issue has not gone away. They issued me a brand new Surface replacement. At last I thought that was the end of the issue. I left the unit charging overnight, and this morning it was showing 100%. Out of curiosity I wanted to find out if this unit would have the same issue so I turned off the device at 100%, unplugged it, then left it for a couple of hours. When I turned it back on the battery was showing 74%!!

    At this point I don't even know what to do. If anyone has a solution to this problem please share, otherwise I have no choice but to make another trip to the Microsoft Store for a possible fourth replacement.

    Here is the drop observed this morning - 

    08:11:51 Suspended 100 % 47,150 mWh
    10:13:56 Connected standby AC 74 % 34,960 mWh

    My entire battery report is below: 

    2019-08-16 <br>14:45:56 Active Battery 47 % 22,420 mWh
    14:49:23 Connected standby Battery 46 % 21,840 mWh
    14:49:23 Suspended 46 % 21,840 mWh
    16:22:26 Connected standby Battery 46 % 21,790 mWh
    16:22:26 Active Battery 46 % 21,790 mWh
    16:22:26 Active AC 46 % 21,790 mWh
    16:31:39 Active Battery 50 % 23,960 mWh
    16:31:51 Connected standby Battery 50 % 23,910 mWh
    16:32:52 Connected standby AC 50 % 23,870 mWh
    16:33:09 Active AC 50 % 23,950 mWh
    17:11:21 Active Battery 70 % 33,260 mWh
    17:12:11 Active AC 69 % 33,080 mWh
    19:42:15 Active Battery 100 % 47,690 mWh
    19:42:21 Connected standby Battery 103 % 49,200 mWh
    19:43:04 Connected standby AC 103 % 49,200 mWh
    19:43:18 Suspended 103 % 49,200 mWh
    19:47:02 Active AC 100 % 49,200 mWh
    20:22:00 Suspended 100 % 49,200 mWh
    20:26:51 Active AC 100 % 49,200 mWh
    2019-08-17 <br>07:52:00 Suspended 96 % 47,150 mWh
    07:57:23 Active AC 100 % 47,150 mWh
    07:57:23 Suspended 100 % 47,150 mWh
    07:58:28 Active AC 100 % 47,150 mWh
    08:04:00 Suspended 100 % 47,150 mWh
    08:07:48 Active AC 100 % 47,150 mWh
    08:11:51 Connected standby AC 100 % 47,150 mWh
    08:11:51 Suspended 100 % 47,150 mWh
    10:13:56 Connected standby AC 74 % 34,960 mWh
    10:13:56 Connected standby Battery 74 % 34,960 mWh
    10:13:56 Active Battery 74 % 34,960 mWh
    10:13:56 Active AC 74 % 34,960 mWh
    10:13:56 Active Battery 74 % 34,960 mWh
    10:14:18 Active AC 74 % 34,850 mWh
    10:16:26 Report generated AC 75 % 35,130 mWh

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