Surface book: April 2020 firmware updates bricked my device

Anonymous
2020-05-21T22:11:24+00:00

This morning my surface book downloaded some firmware updates and asked for me to restart my device.

(Here's the details on the update: https://support.microsoft.com/en-gb/help/4023488/surface-surface-book-update-history )

However, after the first restart, I find that the surface book is in a constant restart state. I cannot even force it to shut down or boot the UEFI menu.

This is exactly what it does:

Every 10 seconds or so, it will turn on, show me the "Surface" boot logo, and after 1 second immediately turns off. It does not even reach any Windows boot up sequence.

I found the following topic which advised doing a few steps but nothing works: 

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-stuck-in-continuous-restarting-loop/91bc5782-aabf-4555-847a-05b92c88da6d

Could I please get some advice on what to do or how to fix this?

Thank you

Update: Seems the common factor between everyone who is having the issue is that the secure boot is disabled (I.e. there is a 'red strip' shown with an unlock icon being shown). 

Update 2: I have been told my Microsoft that they believe the fault has nothing to do with them. The high number of people who are in this thread with the exact same issue clearly shows that the fault is NOT ours. We are now looking to take legal action as this forced firmware update caused damage to our devices, for which we require compensation from Microsoft (a fix or a replacement free of charge).

For taking legal action and making complaints follow this link:https://www.microsoft.com/en-gb/legal/arbitration/EU-ODR.aspx

Surface | Surface Book | Install and update

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  1. Anonymous
    2020-11-03T18:32:08+00:00

    Because of the pandemic, my lessons went online. I cannot attend my classes with my SURFACE because microsoft broke it with bios update. I'm still waiting.....

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  2. Anonymous
    2020-11-03T18:48:23+00:00

    Sorry. Im taking online courses too. I had no choice but to buy a Mac or fail the entire semester. Im one semester away from a double major so bye student loans. The money all went to a new laptop after I paid $1699 for a Surface Book 2 just eight months earlier. Considering I can barely afford food with no work and a pandemic... Microsoft are just a bunch of pukes. I feel your pain. Microsoft... who you probably paid thousands to... as I did... could care less. Done with their products. There’s clearly a better product out there. Even a Dell. But Microsoft Surface products are nothing bit a scam.. pay thousands and get bricked by a forced update.

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  3. Anonymous
    2020-11-03T19:06:39+00:00

    Yes, unfortunately, what you said is true. The funny thing is, I study computer engineering, I spend my whole day at the computer. And as you said, I could only get a second hand by giving a lot of money. What can I say? I've run out of all my words to say.

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  4. Anonymous
    2020-12-02T10:31:05+00:00

    27 / 5000

    Risultati della traduzione

    no solution unfortunately

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  5. Anonymous
    2020-12-17T22:44:42+00:00

    Hi everyone,

    Did anyone manage to get the file that needs to be flashed into the chip? and if so, is it possible/feasible to flash it?

    I have a Surface Laptop 1st gen with the same problem.

    Thanks in advance

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