Surface book: April 2020 firmware updates bricked my device

Anonymous
2020-05-21T22:11:24+00:00

This morning my surface book downloaded some firmware updates and asked for me to restart my device.

(Here's the details on the update: https://support.microsoft.com/en-gb/help/4023488/surface-surface-book-update-history )

However, after the first restart, I find that the surface book is in a constant restart state. I cannot even force it to shut down or boot the UEFI menu.

This is exactly what it does:

Every 10 seconds or so, it will turn on, show me the "Surface" boot logo, and after 1 second immediately turns off. It does not even reach any Windows boot up sequence.

I found the following topic which advised doing a few steps but nothing works: 

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-stuck-in-continuous-restarting-loop/91bc5782-aabf-4555-847a-05b92c88da6d

Could I please get some advice on what to do or how to fix this?

Thank you

Update: Seems the common factor between everyone who is having the issue is that the secure boot is disabled (I.e. there is a 'red strip' shown with an unlock icon being shown). 

Update 2: I have been told my Microsoft that they believe the fault has nothing to do with them. The high number of people who are in this thread with the exact same issue clearly shows that the fault is NOT ours. We are now looking to take legal action as this forced firmware update caused damage to our devices, for which we require compensation from Microsoft (a fix or a replacement free of charge).

For taking legal action and making complaints follow this link:https://www.microsoft.com/en-gb/legal/arbitration/EU-ODR.aspx

Surface | Surface Book | Install and update

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  1. Anonymous
    2020-10-01T20:55:22+00:00

    I think its pretty cut and dry after reading countless threads of people having the same problem. Microsoft bricked their own products (weird only older Surfaces got bricked isnt it???) that are no longer covered by warranty and when customers call in... (who paid a lot of money for their devices) Microsoft’s solution is to suggest dropping $1k PLUS on a newer Surface product. Kind of sucks because I paid $1,699 for my Surface Book 2 in Dec 2019. Didn’t even last a year. 

    I needed a working computer ASAP as my income depends on it. I found a different solution from all the rigamarolle people have been going through (like you described in your response).

    I bought a MacBook Pro and am not looking back. Now I do my codimg in Terminal.

    Thanks again Microsoft for showing your products are **** and your customer service and customer appreciation are even worse than your products.

    Once again Microsoft pushed me toward Apple/Mac products. Thank goodness I could afford it bc I’d be homeless and broke if I depended on Microsoft to get me up, running... and working again after thier update bricked THEIR product... and only their Surface products.

    Thanks Microsoft. Great company you have there guys. Brick your older flagship devices and the only option you provide is to buy another.

    Even the threads I read where people WERE under warranty... these pukes offered pennies on the dollar as reimbursement. What about the money they paid for the bricked device? What about all the lost work hours when we were down? What about all our upset clients? Buy a NEW Microsoft product is their ONLY answer?

    Buy a Mac and be done with the madness. My heart goes out to those who can’t afford to just hop onto the Apple store and buy a new Mac. Especially with so many people out of work right now due to Covid.

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  2. Anonymous
    2020-10-03T13:51:45+00:00

    Same exact problem: Surface pro 5 after update does not enter uefi mod with red bar. I've tried them all! Unusable!

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  3. Anonymous
    2020-10-06T21:03:47+00:00

    did you find any solution ???

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  4. Anonymous
    2020-10-08T11:33:27+00:00

    i have the same problem. If someone finds a solution, please publish it.

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  5. Anonymous
    2020-10-08T11:34:10+00:00

    I have a surface book 1

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