Surface book: April 2020 firmware updates bricked my device

Anonymous
2020-05-21T22:11:24+00:00

This morning my surface book downloaded some firmware updates and asked for me to restart my device.

(Here's the details on the update: https://support.microsoft.com/en-gb/help/4023488/surface-surface-book-update-history )

However, after the first restart, I find that the surface book is in a constant restart state. I cannot even force it to shut down or boot the UEFI menu.

This is exactly what it does:

Every 10 seconds or so, it will turn on, show me the "Surface" boot logo, and after 1 second immediately turns off. It does not even reach any Windows boot up sequence.

I found the following topic which advised doing a few steps but nothing works: 

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-stuck-in-continuous-restarting-loop/91bc5782-aabf-4555-847a-05b92c88da6d

Could I please get some advice on what to do or how to fix this?

Thank you

Update: Seems the common factor between everyone who is having the issue is that the secure boot is disabled (I.e. there is a 'red strip' shown with an unlock icon being shown). 

Update 2: I have been told my Microsoft that they believe the fault has nothing to do with them. The high number of people who are in this thread with the exact same issue clearly shows that the fault is NOT ours. We are now looking to take legal action as this forced firmware update caused damage to our devices, for which we require compensation from Microsoft (a fix or a replacement free of charge).

For taking legal action and making complaints follow this link:https://www.microsoft.com/en-gb/legal/arbitration/EU-ODR.aspx

Surface | Surface Book | Install and update

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  1. Anonymous
    2020-06-27T05:28:23+00:00

    i have the same problem. I tried doing the image recovery via usb stick ( as advised by Tech Support)

    but didnt work

    I have a case officer. Spent $1500 2.5years ago

    So dissapointed with MS

    Will post if i have any luck

    P

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  2. Anonymous
    2020-06-29T21:46:21+00:00

    Any news I am still waiting :(

    I think it is caused by UEFI update. I can not reach USB driver or UEFI screen. And I can not do force shutdown. More sad, I read the news and it says Microsoft is going to close the stores !?!? What? what should I do ?

    Even I can not go to store because in my country Microsoft does not serve. And this problem can be solving by UEFI flashing. And I can not do this again because it is necessary to open Surface. 

    MICROSOFT HEAR ME.

    I DO NOT HAVE MONEY TO BUY NEW SURFACE OR COMPUTER!!I AM A STUDENT WİTH ECONOMIC DIFFICULTIES PLEASE CONTACT ME

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  3. Anonymous
    2020-06-29T22:33:53+00:00

    Unfortunately, no news. And seems it will be a while like this as well, since Microsoft have told me they think the issue is not to do with the firmware update.

    Best thing we can all do is go through with an official EU complaint: https://www.microsoft.com/en-gb/legal/arbitration/EU-ODR.aspx

    Many of us have already started doing this, but it takes a long time to get things sorted. Until then, we will all have to live with these beautiful, dead, paperweights :(

    If I get any updates on my end, I will let you all know.

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  4. Anonymous
    2020-06-30T02:33:17+00:00

    It looks like I am in the same boat as the rest of you. Today, I went to shutdown my Surface Pro 6 for the first time in a while. My Secure Boot has been disabled now for almost a year without any issues but I did try to re-enable it many times but for some reason could not do so. Well, upon restarting the device, I got to the usual Windows logo followed by the red bar at the top of the screen. This time, however, the device just entered a continuous boot-loop like all of you are experiencing.

    I tried the hard reset. I tried the Surface Image Restore procedure - nothing worked.

    My problem as of now is that I live in the US so while I believe I have access to support here, there are currently no stores open and it appears that the ODR thing many have linked here is strictly for EU individuals. I will be contacting support on a regular basis and am in fact an attorney so if there are interested individuals who reside in the US that may be looking to take this to the next step, I am potentially willing to do so as this has greatly impacted not only my device but my legal practice.

    If MS is not willing to help in the meantime, I urge everyone here to continue to search the internet for ways on how we can restore/re-flash the BIOS to this device. There does not seem to be much out there so if anyone has any knowledge in this field, please feel free to share it with us.

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  5. Anonymous
    2020-06-30T10:54:22+00:00

    Mine has been bricked too after the surface firmware update. Exact same issue. Displays logo and then shuts off. I've tried everything to fix it.

    (surface pro-4)

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