Surface book: April 2020 firmware updates bricked my device

Anonymous
2020-05-21T22:11:24+00:00

This morning my surface book downloaded some firmware updates and asked for me to restart my device.

(Here's the details on the update: https://support.microsoft.com/en-gb/help/4023488/surface-surface-book-update-history )

However, after the first restart, I find that the surface book is in a constant restart state. I cannot even force it to shut down or boot the UEFI menu.

This is exactly what it does:

Every 10 seconds or so, it will turn on, show me the "Surface" boot logo, and after 1 second immediately turns off. It does not even reach any Windows boot up sequence.

I found the following topic which advised doing a few steps but nothing works: 

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-stuck-in-continuous-restarting-loop/91bc5782-aabf-4555-847a-05b92c88da6d

Could I please get some advice on what to do or how to fix this?

Thank you

Update: Seems the common factor between everyone who is having the issue is that the secure boot is disabled (I.e. there is a 'red strip' shown with an unlock icon being shown). 

Update 2: I have been told my Microsoft that they believe the fault has nothing to do with them. The high number of people who are in this thread with the exact same issue clearly shows that the fault is NOT ours. We are now looking to take legal action as this forced firmware update caused damage to our devices, for which we require compensation from Microsoft (a fix or a replacement free of charge).

For taking legal action and making complaints follow this link:https://www.microsoft.com/en-gb/legal/arbitration/EU-ODR.aspx

Surface | Surface Book | Install and update

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  1. Anonymous
    2020-05-28T07:54:23+00:00

    Thanks for the update, my surfacebook is still an expensive paperweight

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  2. Anonymous
    2020-05-27T23:06:09+00:00

    Update - so it seems support are still looking into the issue and say they will update me soon on what's going to happen.

    Will keep you informed

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  3. Anonymous
    2020-05-23T16:33:28+00:00

    Hi James,

    I contacted support - they gave me a few instructions to follow but nothing worked as of yet. I'm waiting on them for a reply but I imagine they're not picking up as it's the weekend. 

    My guess is that the firmware update for the bios did not install correctly and now needs to be flashed. But I don't think that can be done from home...

    Hopefully I'll have some news on Monday.

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  4. Anonymous
    2020-05-23T15:53:33+00:00

    Hi

    The exact same thing has happened to mine. It was turning off and on, getting to the surface screen then goes off, tried the power button for 30 sec, 60 secs nothing, so thought id leave the screen detached to drain the battery, it stoped turning off and on but if i hit the power button it would show the surface title then turn off....connected back to the base and it started turning on and off for about 2 hours and now back to the same.....and now it wont even detach....

    Have you had any help from support?

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  5. Anonymous
    2020-05-22T14:03:56+00:00

    Thanks for the reply.

    I tried holding the power button for 60 seconds - but nothing different happened unfortunately.

    I will contact support now.

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