Surface book: April 2020 firmware updates bricked my device

Anonymous
2020-05-21T22:11:24+00:00

This morning my surface book downloaded some firmware updates and asked for me to restart my device.

(Here's the details on the update: https://support.microsoft.com/en-gb/help/4023488/surface-surface-book-update-history )

However, after the first restart, I find that the surface book is in a constant restart state. I cannot even force it to shut down or boot the UEFI menu.

This is exactly what it does:

Every 10 seconds or so, it will turn on, show me the "Surface" boot logo, and after 1 second immediately turns off. It does not even reach any Windows boot up sequence.

I found the following topic which advised doing a few steps but nothing works: 

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-stuck-in-continuous-restarting-loop/91bc5782-aabf-4555-847a-05b92c88da6d

Could I please get some advice on what to do or how to fix this?

Thank you

Update: Seems the common factor between everyone who is having the issue is that the secure boot is disabled (I.e. there is a 'red strip' shown with an unlock icon being shown). 

Update 2: I have been told my Microsoft that they believe the fault has nothing to do with them. The high number of people who are in this thread with the exact same issue clearly shows that the fault is NOT ours. We are now looking to take legal action as this forced firmware update caused damage to our devices, for which we require compensation from Microsoft (a fix or a replacement free of charge).

For taking legal action and making complaints follow this link:https://www.microsoft.com/en-gb/legal/arbitration/EU-ODR.aspx

Surface | Surface Book | Install and update

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  1. Anonymous
    2020-06-07T19:00:13+00:00

    Hi Jen, 

    You can tell simply within the first few seconds of your SB turning on... Is there a red bar at the top of the screen with an unlocked padlock in white in it?

    Mark

    Negative.  Once I press the power button, it goes to black screen with a surface logo and loading circle.  However, when i was doing the two botton method force shut down, i did see a flash of something red. It was like half second, and i only saw it once during my multiple force shutdowns lol.

    Jen

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  2. Anonymous
    2020-06-07T18:53:34+00:00

    Hi Jen, 

    You can tell simply within the first few seconds of your SB turning on... Is there a red bar at the top of the screen with an unlocked padlock in white in it?

    Mark

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  3. Anonymous
    2020-06-07T00:50:12+00:00

    Hi Jen,

    Was your Uefi unlocked? Ie Red Stripe with 'unlocked' Padlock when you startup?

    Seems to SB 1's with unlocked Uefi boot.

    That seems to be the trend here.

    Mark

    Hey Mark, 

    Im not too sure how to check the UEFI...

    Do you have the link to the steps?

    Jen

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  4. Anonymous
    2020-06-06T18:31:12+00:00

    👍

    Brill, heres hoping something positive comes back.

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  5. Anonymous
    2020-06-06T18:27:32+00:00

    Yes that seems to be the common factor between all of our devices.

    I've relayed this to support. Still waiting for an answer though.

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