Surface book: April 2020 firmware updates bricked my device

Anonymous
2020-05-21T22:11:24+00:00

This morning my surface book downloaded some firmware updates and asked for me to restart my device.

(Here's the details on the update: https://support.microsoft.com/en-gb/help/4023488/surface-surface-book-update-history )

However, after the first restart, I find that the surface book is in a constant restart state. I cannot even force it to shut down or boot the UEFI menu.

This is exactly what it does:

Every 10 seconds or so, it will turn on, show me the "Surface" boot logo, and after 1 second immediately turns off. It does not even reach any Windows boot up sequence.

I found the following topic which advised doing a few steps but nothing works: 

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-stuck-in-continuous-restarting-loop/91bc5782-aabf-4555-847a-05b92c88da6d

Could I please get some advice on what to do or how to fix this?

Thank you

Update: Seems the common factor between everyone who is having the issue is that the secure boot is disabled (I.e. there is a 'red strip' shown with an unlock icon being shown). 

Update 2: I have been told my Microsoft that they believe the fault has nothing to do with them. The high number of people who are in this thread with the exact same issue clearly shows that the fault is NOT ours. We are now looking to take legal action as this forced firmware update caused damage to our devices, for which we require compensation from Microsoft (a fix or a replacement free of charge).

For taking legal action and making complaints follow this link:https://www.microsoft.com/en-gb/legal/arbitration/EU-ODR.aspx

Surface | Surface Book | Install and update

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  1. Anonymous
    2020-07-01T17:13:18+00:00

    Yeah no battery icon ever appears on my device either. I swear I have seen it before tho previously when the battery was dead - maybe it was tied to the Windows OS and not UEFI/BIOS...

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  2. Anonymous
    2020-06-30T20:14:51+00:00

    Same for me - not having much luck.

    I never seem to see the low battery icon, which apparently is important

     I tried with a Surface Laptop 1st gen but it didn't work. No low battery icon too.

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  3. Anonymous
    2020-06-30T19:40:47+00:00

    Same for me - not having much luck.

    I never seem to see the low battery icon, which apparently is important

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  4. Anonymous
    2020-06-30T19:00:56+00:00

    This does not appear to have worked for me. I let it discharge unil nothing happened upon pressing the power button. Then charged for 20 minutes and then pressed the power button. Still looping so im gonna try again.

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  5. Anonymous
    2020-06-30T15:05:43+00:00

    Worth a shot, I'll report back if anything occurs.

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