Surface book: April 2020 firmware updates bricked my device

Anonymous
2020-05-21T22:11:24+00:00

This morning my surface book downloaded some firmware updates and asked for me to restart my device.

(Here's the details on the update: https://support.microsoft.com/en-gb/help/4023488/surface-surface-book-update-history )

However, after the first restart, I find that the surface book is in a constant restart state. I cannot even force it to shut down or boot the UEFI menu.

This is exactly what it does:

Every 10 seconds or so, it will turn on, show me the "Surface" boot logo, and after 1 second immediately turns off. It does not even reach any Windows boot up sequence.

I found the following topic which advised doing a few steps but nothing works: 

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-stuck-in-continuous-restarting-loop/91bc5782-aabf-4555-847a-05b92c88da6d

Could I please get some advice on what to do or how to fix this?

Thank you

Update: Seems the common factor between everyone who is having the issue is that the secure boot is disabled (I.e. there is a 'red strip' shown with an unlock icon being shown). 

Update 2: I have been told my Microsoft that they believe the fault has nothing to do with them. The high number of people who are in this thread with the exact same issue clearly shows that the fault is NOT ours. We are now looking to take legal action as this forced firmware update caused damage to our devices, for which we require compensation from Microsoft (a fix or a replacement free of charge).

For taking legal action and making complaints follow this link:https://www.microsoft.com/en-gb/legal/arbitration/EU-ODR.aspx

Surface | Surface Book | Install and update

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  1. Anonymous
    2020-07-14T01:19:58+00:00

    Same issue

    Surface Pro 4

    Continuous reboot after the update. I've tried all recommendations. Just hoping this trheast eventually tells me I don't have to flash my device.

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  2. Anonymous
    2020-07-13T00:10:34+00:00

    Damn...that's very annoying. Thanks for trying this though.

    I guess the only way is to unsolder the eeprom and reflash. That's going to be a real pain...

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  3. Anonymous
    2020-07-12T19:28:09+00:00

    Hi,

    i remove some component and disconnect battery points for 30 min and then for a day.. but nothing happened .. same status after rejoinig..

    so, basically eeprom is blankout or corrupt data..

    now, only option of we know whoch eeprom in borad abd how we can reprogram again..

    otherwsie, these are jubk and nothing more..

    thanks

    ajay

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  4. Anonymous
    2020-07-10T05:19:23+00:00

    Microsoft's updates are malware?

    Did i make my own update program?

    Disabling the secure boot is illegal?

    Installing other OS such as linux on the surface book is illegal?

    Is there any other manufacture's PC can be a brick by Windows updates? 

    Why MS broke their own devices only? by their own software?

    MS broke my laptop with their software update without any warning. Should i pay for it?

    Is this a really users' fault?

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  5. Anonymous
    2020-07-08T17:18:36+00:00

    should be only specific to the model number and not the hardware configuration, but who knows

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