Surface book: April 2020 firmware updates bricked my device

Anonymous
2020-05-21T22:11:24+00:00

This morning my surface book downloaded some firmware updates and asked for me to restart my device.

(Here's the details on the update: https://support.microsoft.com/en-gb/help/4023488/surface-surface-book-update-history )

However, after the first restart, I find that the surface book is in a constant restart state. I cannot even force it to shut down or boot the UEFI menu.

This is exactly what it does:

Every 10 seconds or so, it will turn on, show me the "Surface" boot logo, and after 1 second immediately turns off. It does not even reach any Windows boot up sequence.

I found the following topic which advised doing a few steps but nothing works: 

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-stuck-in-continuous-restarting-loop/91bc5782-aabf-4555-847a-05b92c88da6d

Could I please get some advice on what to do or how to fix this?

Thank you

Update: Seems the common factor between everyone who is having the issue is that the secure boot is disabled (I.e. there is a 'red strip' shown with an unlock icon being shown). 

Update 2: I have been told my Microsoft that they believe the fault has nothing to do with them. The high number of people who are in this thread with the exact same issue clearly shows that the fault is NOT ours. We are now looking to take legal action as this forced firmware update caused damage to our devices, for which we require compensation from Microsoft (a fix or a replacement free of charge).

For taking legal action and making complaints follow this link:https://www.microsoft.com/en-gb/legal/arbitration/EU-ODR.aspx

Surface | Surface Book | Install and update

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  1. Anonymous
    2020-07-23T23:01:37+00:00

    i have winwond 25 series flasher .. but i do not havw BIOS file .. i also open laptop and even i can open board to reach and flash but need correct BIOS. Microsoft, if you are looking this thread then atleast share BIOS bin file

    How did you manage to reach the flash? It looks like an extremely tight fit for me because there's a metal shield around it.

    I'm trying to give this a go using the Pomona 5250 SOIC Test Clip (i.e. I don't want to unsolder it from the board).

    Regarding the bin file - take a look a this:

    https://www.badcaps.net/forum/forumdisplay.php?f=40

    It's a forum where you can request bios dumps. Might be able to get one from someone there (that's where I was planning to go after I setup everything for flashing).

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  2. Anonymous
    2020-07-23T18:36:58+00:00

    ![](https://learn-attachment.microsoft.com/api/attachments/5823b79d-aa94-4efa-ace5-0e5bc070f8a0?platform=QnA

    i have winwond 25 series flasher .. but i do not havw BIOS file .. i also open laptop and even i can open board to reach and flash but need correct BIOS. Microsoft, if you are looking this thread then atleast share BIOS bin file

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  3. Anonymous
    2020-07-23T18:28:06+00:00

    Same thing here. Performed Windows update on my Surface Book with Secure Boot disabled. Bricked. Followed all the Microsoft guides (button combos and recovery USB) and nothing worked.

    Given that Microsoft will never clean up their mess, how possible is it to flash the chip from the guide referenced above by SteveJobss assuming we can get the bios dump? It is worth a shot to get a $1k+ machine working again.

    I'm attempting this right now.

    It is very difficult, at least for the surface book. You're almost guaranteed to break something which you will have to replace once you open it up. 

    Nevertheless, getting these parts is still cheaper than the amount Microsoft is asking for a replacement.

    I'll let you know how my attempt goes.

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  4. Anonymous
    2020-07-23T16:28:02+00:00

    Same thing here. Performed Windows update on my Surface Book with Secure Boot disabled. Bricked. Followed all the Microsoft guides (button combos and recovery USB) and nothing worked.

    Given that Microsoft will never clean up their mess, how possible is it to flash the chip from the guide referenced above by SteveJobss assuming we can get the bios dump? It is worth a shot to get a $1k+ machine working again.

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  5. Anonymous
    2020-07-23T15:26:16+00:00

    Yeh I'm definitely with you on that. I will not purchase another surface device because of this whole problem.

    MS made the mistake and they should pay for it.

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