Surface book: April 2020 firmware updates bricked my device

Anonymous
2020-05-21T22:11:24+00:00

This morning my surface book downloaded some firmware updates and asked for me to restart my device.

(Here's the details on the update: https://support.microsoft.com/en-gb/help/4023488/surface-surface-book-update-history )

However, after the first restart, I find that the surface book is in a constant restart state. I cannot even force it to shut down or boot the UEFI menu.

This is exactly what it does:

Every 10 seconds or so, it will turn on, show me the "Surface" boot logo, and after 1 second immediately turns off. It does not even reach any Windows boot up sequence.

I found the following topic which advised doing a few steps but nothing works: 

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-stuck-in-continuous-restarting-loop/91bc5782-aabf-4555-847a-05b92c88da6d

Could I please get some advice on what to do or how to fix this?

Thank you

Update: Seems the common factor between everyone who is having the issue is that the secure boot is disabled (I.e. there is a 'red strip' shown with an unlock icon being shown). 

Update 2: I have been told my Microsoft that they believe the fault has nothing to do with them. The high number of people who are in this thread with the exact same issue clearly shows that the fault is NOT ours. We are now looking to take legal action as this forced firmware update caused damage to our devices, for which we require compensation from Microsoft (a fix or a replacement free of charge).

For taking legal action and making complaints follow this link:https://www.microsoft.com/en-gb/legal/arbitration/EU-ODR.aspx

Surface | Surface Book | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

167 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-10-10T23:36:59+00:00

    I can't say I'm an apple fan - but gotta admit that it's looking a whole lot more appealing than Surface right now.

    I'd recommend dell laptops for anyone who needs Windows. I've always had good experience with them and regret not getting the XPS instead of the surface book.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-10-10T21:44:10+00:00

    My solution was to buy a MacBook Pro. I purchased an Amazon warranty on my Surface Book 2 (which cost me $1,699 PLUS warranty) so I think I’m just going to destroy my Surface Book in one way or another... get it replaced... and sell it on eBay (assuredly for a loss) to someone who still believes in this **** COMPANY’S products. My MacBook Pro is half as thin as the Surface Book, the battery life is amazing, I have a gorgeous Retina display, it has the touchbar above the keyboard and so much more.  I can even text and reciece calls right from my laptop (or Apple watch) bc its linked to my iPhone. 

    You know the folks at Microsoft are reading these messages and they simply dont care. That’s why I believe this “brick update” was just a ploy to force people willing to pay “Surface Money” into paying additional thousands of dollars for more junk Microsoft products. 

    Couldn’t be happier to be back on a Mac. The only bummer is the vital work documents that were on the now bricked Surface Book 2 hard drive. Its not like my Asus laptop (that died from having a glass of water dumped on it’s keyboard) where I could just pull the hard drive and connect it to a new laptop using a USB converter.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-10-10T21:22:31+00:00

    Microsoft sucks.

    I want my money back.

    Enough said.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-10-10T20:15:47+00:00

    I printed the needle probe station and couldn't get a reading from the chip.

    It's toast. I am done.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-10-10T19:44:01+00:00

    Same thing happened to mine and MS support also tried to get me to pay for fixing their mistake. Unacceptable. 

    Any one have luck with this - i have a Surface Laptop - i7 512gb 16gb (model 1769)

    When i updated my windows last week it bricked it and was stuck in a UEFI loop - ive  tried everything

    Customer support only offered to give me a replacement for $450.  only support was over phone - all in store places are closed.  

    I'm stuck paying for it as i'm working from home and can't trouble shoot this anymore

    Was this answer helpful?

    0 comments