Surface book: April 2020 firmware updates bricked my device

Anonymous
2020-05-21T22:11:24+00:00

This morning my surface book downloaded some firmware updates and asked for me to restart my device.

(Here's the details on the update: https://support.microsoft.com/en-gb/help/4023488/surface-surface-book-update-history )

However, after the first restart, I find that the surface book is in a constant restart state. I cannot even force it to shut down or boot the UEFI menu.

This is exactly what it does:

Every 10 seconds or so, it will turn on, show me the "Surface" boot logo, and after 1 second immediately turns off. It does not even reach any Windows boot up sequence.

I found the following topic which advised doing a few steps but nothing works: 

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-stuck-in-continuous-restarting-loop/91bc5782-aabf-4555-847a-05b92c88da6d

Could I please get some advice on what to do or how to fix this?

Thank you

Update: Seems the common factor between everyone who is having the issue is that the secure boot is disabled (I.e. there is a 'red strip' shown with an unlock icon being shown). 

Update 2: I have been told my Microsoft that they believe the fault has nothing to do with them. The high number of people who are in this thread with the exact same issue clearly shows that the fault is NOT ours. We are now looking to take legal action as this forced firmware update caused damage to our devices, for which we require compensation from Microsoft (a fix or a replacement free of charge).

For taking legal action and making complaints follow this link:https://www.microsoft.com/en-gb/legal/arbitration/EU-ODR.aspx

Surface | Surface Book | Install and update

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  1. Anonymous
    2021-07-06T14:59:18+00:00

    Surface Book 2 updated Sunday Night, Monday morning it would not turn on. Called Microsoft and we went through all of the button pressing (I had already tried that), they then offered a replacement for $650 plus tax ($695.50)!! Tech said that it was no way the update had anything to do with the issue, it is hardware related! I find this hard to believe, it was working fine before that!

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  2. Anonymous
    2021-07-05T16:59:49+00:00

    Hi EnEuGee!

    Please leave me a message on the video so I can contact you. https://www.youtube.com/watch?v=Ef8AOXycZm8

    Regards.

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  3. Anonymous
    2021-06-28T12:57:26+00:00

    Hi Sonia,

    After trying about 10-15 times to drain battery and see if it boots, I am not finding any luck. Also I found a utube vid where the repair person shows same issue being faced and the fix is by replacing one of the burnt chip :(…. Currently its a Big Microsoft Brick…..Their own software is bricking their devices and company is washing away their hands….

    Will never ever trust Microsoft and its devices

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  4. Anonymous
    2021-06-23T18:43:03+00:00

    This is exactly what happened to me!!!!! I can’t even get it to charge anymore either but yeah it’s a brick I can’t do ANYTHING. I’m so frustrated

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  5. Anonymous
    2021-04-08T11:55:54+00:00

    Hi EnEuGee.

    This is the video that corresponds to the images I sent you.

    https://www.youtube.com/watch?v=Ef8AOXycZm8

    Were you able to fix your device?

    About my first prototype I´m making improvements to the pushbutton and the design in general. I will post more videos as soon as I get it.

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