Surface book: April 2020 firmware updates bricked my device

Anonymous
2020-05-21T22:11:24+00:00

This morning my surface book downloaded some firmware updates and asked for me to restart my device.

(Here's the details on the update: https://support.microsoft.com/en-gb/help/4023488/surface-surface-book-update-history )

However, after the first restart, I find that the surface book is in a constant restart state. I cannot even force it to shut down or boot the UEFI menu.

This is exactly what it does:

Every 10 seconds or so, it will turn on, show me the "Surface" boot logo, and after 1 second immediately turns off. It does not even reach any Windows boot up sequence.

I found the following topic which advised doing a few steps but nothing works: 

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-stuck-in-continuous-restarting-loop/91bc5782-aabf-4555-847a-05b92c88da6d

Could I please get some advice on what to do or how to fix this?

Thank you

Update: Seems the common factor between everyone who is having the issue is that the secure boot is disabled (I.e. there is a 'red strip' shown with an unlock icon being shown). 

Update 2: I have been told my Microsoft that they believe the fault has nothing to do with them. The high number of people who are in this thread with the exact same issue clearly shows that the fault is NOT ours. We are now looking to take legal action as this forced firmware update caused damage to our devices, for which we require compensation from Microsoft (a fix or a replacement free of charge).

For taking legal action and making complaints follow this link:https://www.microsoft.com/en-gb/legal/arbitration/EU-ODR.aspx

Surface | Surface Book | Install and update

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  1. Anonymous
    2021-02-13T20:34:01+00:00

    you might have found/encountered a different issue alltogether there.

    i can safely say the issue of a bricked eeprom (which at least I have) aint gonna solve itsels by clearing cmos :(

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  2. Anonymous
    2020-11-03T18:32:08+00:00

    Because of the pandemic, my lessons went online. I cannot attend my classes with my SURFACE because microsoft broke it with bios update. I'm still waiting.....

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  3. Anonymous
    2020-10-10T21:44:10+00:00

    My solution was to buy a MacBook Pro. I purchased an Amazon warranty on my Surface Book 2 (which cost me $1,699 PLUS warranty) so I think I’m just going to destroy my Surface Book in one way or another... get it replaced... and sell it on eBay (assuredly for a loss) to someone who still believes in this **** COMPANY’S products. My MacBook Pro is half as thin as the Surface Book, the battery life is amazing, I have a gorgeous Retina display, it has the touchbar above the keyboard and so much more.  I can even text and reciece calls right from my laptop (or Apple watch) bc its linked to my iPhone. 

    You know the folks at Microsoft are reading these messages and they simply dont care. That’s why I believe this “brick update” was just a ploy to force people willing to pay “Surface Money” into paying additional thousands of dollars for more junk Microsoft products. 

    Couldn’t be happier to be back on a Mac. The only bummer is the vital work documents that were on the now bricked Surface Book 2 hard drive. Its not like my Asus laptop (that died from having a glass of water dumped on it’s keyboard) where I could just pull the hard drive and connect it to a new laptop using a USB converter.

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  4. Anonymous
    2020-10-10T21:22:31+00:00

    Microsoft sucks.

    I want my money back.

    Enough said.

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  5. Anonymous
    2020-10-08T12:14:27+00:00

    Sorry to hear there's more and more people with this issue.

    I wish I had an answer. But we have concluded that the problem is hardware/firmware related. Microsoft are denying these claims, so basically there is no way for this to be fixed and Microsoft is refusing to compensate anyone with these problems.

    I personally want to take legal action, but I do not know how.

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