Thanks! Yeah, I’ve tried all of that. It has the hard drive image in the top right corner of my UEFI screen. Looks as if my SSD is fried. Sorry to hear that you cant even get to the UEFi.
Surface book: April 2020 firmware updates bricked my device
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Anonymous
This morning my surface book downloaded some firmware updates and asked for me to restart my device.
(Here's the details on the update: https://support.microsoft.com/en-gb/help/4023488/surface-surface-book-update-history )
However, after the first restart, I find that the surface book is in a constant restart state. I cannot even force it to shut down or boot the UEFI menu.
This is exactly what it does:
Every 10 seconds or so, it will turn on, show me the "Surface" boot logo, and after 1 second immediately turns off. It does not even reach any Windows boot up sequence.
I found the following topic which advised doing a few steps but nothing works:
Could I please get some advice on what to do or how to fix this?
Thank you
Update: Seems the common factor between everyone who is having the issue is that the secure boot is disabled (I.e. there is a 'red strip' shown with an unlock icon being shown).
Update 2: I have been told my Microsoft that they believe the fault has nothing to do with them. The high number of people who are in this thread with the exact same issue clearly shows that the fault is NOT ours. We are now looking to take legal action as this forced firmware update caused damage to our devices, for which we require compensation from Microsoft (a fix or a replacement free of charge).
For taking legal action and making complaints follow this link:https://www.microsoft.com/en-gb/legal/arbitration/EU-ODR.aspx
Surface | Surface Book | Install and update
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Anonymous
2021-02-15T13:46:23+00:00 -
Anonymous
2021-02-15T13:05:22+00:00 I’m sure that my Surface Book 1 is bricked. I can get to the UEFI screen but it wont load windows, it won’t reset reboot from USB it won’t reset. It won’t do anything. It just goes back to the UEFI screen. ( 265GB i7 8GB with GPU)
If you can get to the UEFI settings, then usually this means it is not bricked.
There should be a way from booting from there. Try changing the boot order in the UEFI settings. If that doesn't work then create a bootable flash drive and see if you can boot into that.
There were a few times on my surface book 1 where I thought I bricked it because I couldn't exit the UEFI, but I've always worked around it.
Most people in this forum are those who cannot even get to the UEFI screen at all.
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Anonymous
2021-02-14T23:45:21+00:00 I’m sure that my Surface Book 1 is bricked. I can get to the UEFI screen but it wont load windows, it won’t reset reboot from USB it won’t reset. It won’t do anything. It just goes back to the UEFI screen. ( 265GB i7 8GB with GPU)
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Anonymous
2021-02-14T20:04:17+00:00 Worth a shot I suppose. But I still believe the underlying issue some of you may be having is different to what others (such as myself) are having.
If this works for anyone who has a surface book which has the issue with the 'red strip' over the top, that would be great to know.
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Anonymous
2021-02-14T18:15:33+00:00 Just remember , when the battery looks to be drained because the logo no longer appears, you must continue for a few more hours.
Good luck!!
You will tell me