Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

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Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

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  1. Anonymous
    2020-02-24T21:39:10+00:00

    I have same exact issue, would love to hear how other people are fixing the problem. e.g. Does replacing the laptop fix it? presumably this cant happen to every device

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  2. Anonymous
    2020-02-25T00:12:26+00:00

    Had my laptop replaced was fine for 3 days after.. Then it started again. I've noticed it reboots almost every day after cloai g the lid. Tried to turn off various settings some just make it worse others make the screen go black when idle that force you to put it to sleep and back or restart.  

    Not sure if 1909 is the problem so if you have 1903 and have less issues let us know.

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  3. Anonymous
    2020-02-27T19:20:16+00:00

    I also have the same issue.  15" SL3 Ryzen 5 8GB/256GB.

    Looking in Event View it shows as

    Critical Event - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    I was in the middle of using it at the time so  it has nothing to do with sleep issues.  Using the stock Surface charger.

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  4. Anonymous
    2020-03-04T05:33:54+00:00

    I am also curious if this worked.

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