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I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode.
Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.
Surface Laptop 3 15"
AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz
16.0 GB RAM
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Updated: 9/1/2020
Thanks,
Greg
I took mine back to store for a full refund (while I still had time left on warranty). BUT the good news is the new version of Surface Laptop 4 will soon be available. Supposedly in late March 2021. Hopefully M$ fixed this reboot issue. I really like the 15" form factor.
Mine was outside the 30 day refund policy so there was no way I could send it back. They sent a replacement which randomly restarted 10 times within the first hour of turning it on and when I stated the windows update. Sent that back and they sent me another replacement. This 2nd one freezes up and blinks a black screen for a few seconds but it stays on and goes back to normal. I have noticed this 2nd replacement screen fades if the power adapter isn't plugged into the laptop. So it always has to stay plugged in. I ran the Surface diagnostics tool kit and it still didn't fix the screen color issue. I think a class action lawsuit needs to happen. Would you be interested?
Mine has the Ryzen 5, 16G, 15" screen. The install never helped and they send me 2 replacement. Currently on the 2nd one which doesn't have the restart issue.
I have the same issue. I bought it brand new and it's randomly restarting or shutting down. I updated "everything".... latest windows version, etc. PLEASE Help.... This shouldn't be happening on a brand new laptop.
