Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

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  1. Anonymous
    2019-12-15T19:04:54+00:00

    I haven't heard back in quite some time from Microsoft on this issue. I am getting frustrated. I can see it's a known issue because others have been posting the same problem. 

    I could have stayed with my old Surface Pro 3 and had no problems. I'm very upset because this computer cost me over $2,000 and it's acting like something worth $200.

    I've been patient but I'm losing my patience.

    What are my next options. I'm losing time and during software development I'm actually losing code which I have to rewrite.

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  2. Anonymous
    2019-12-15T19:42:48+00:00

    What are my next options.

    I chose to return it to Microsoft (replacing it with a Thinkpad X1 Carbon that was massively discounted for Black Friday). The CS rep indicated that original sales through MS were eligible for return until January 31 2020, but I'm not sure that's accurate or applies if you bought it elsewhere.

    This is an absolutely critical issue, and it's not worth waiting for them to issue a fix (if there even is one) when you risk losing work on the daily. I had to completely restructure my workflow in order to minimize the risk, which created big bottlenecks and slowed things down. I'm quite surprised that they haven't acknowledged or fixed an issue this significant for more than a month and a half after launch.

    This was my first surface product, and the product's design was incredible for the price. I was sorry to give it up, but not sad to see it go.

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  3. Anonymous
    2019-12-30T00:33:46+00:00

    I faced issue upon installing steam or epic game launcher. My game will turn into black screen on and off. Can assist ?

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  4. Anonymous
    2019-12-31T05:27:04+00:00

    Has there been any resolution to this?  Got this same laptop for Xmas and it's great...until it started sleeping/restarting randomly...

    Like others, I'm losing my patience...

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